Humana · 17 hours ago
Associate Director, Technology Solutions
Frisco, TX
Full-time
Hybrid
Mid, Senior Level, Lead/Staff
$142K/yr - $196K/yr
6+ years expHumana Inc. is committed to putting health first and is seeking an Associate Director, Technology Solutions at their Frisco, TX corporate office. This role involves providing thought leadership to IT support leaders, ensuring exceptional technology experiences, and managing office technology and support teams.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Provide thought leadership to IT support leaders, shaping and maintaining a high-performing operating model at critical company locations
Lead and develop support teams across 10+ strategically located corporate offices and headquarters
Serve as a dedicated member of the Executive Support Team, ensuring seamless technology support for Humana’s senior executives
Take ownership of all office technology, including conference room technology, enterprise network, digital signage, printers, and shared devices
Act as a liaison between executives and technical teams, translating technology needs, facilitating the development of solutions and deployment
Deliver hands-on, world-class technical support to associates in the Frisco corporate office, proactively resolving issues to maximize satisfaction
Partner with engineering and support teams to maintain, troubleshoot, and ensure optimal performance of office technology and network infrastructure
Support and facilitate critical business meetings and events, ensuring all technology components operate flawlessly
Provide escalation and break/fix support for desktops, laptops, and mobile devices
Research and resolve moderate to complex technical issues escalated from first-line support teams, ensuring prompt and effective resolutions
Document, track, and monitor issues using applicable systems and tools for continuous improvement
Influence departmental strategy, contribute to decision-making, and collaborate with key stakeholders and vendors
Foster a culture of coaching and development within the support team, encouraging growth and excellence
Qualification
Required
Minimum 6 years of technical experience; at least 2 years in a management role
Must be able to travel up to 40% of the time
Proven track record (10+ years) in leading continuous improvement initiatives and optimizing systems and processes
Strong understanding of operations, technology, communications, and organizational processes
Demonstrated passion for enhancing consumer experiences through technology
Exceptional customer service skills, professional demeanor, thought leadership, and outstanding communication abilities
Preferred
Bachelor's degree
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Emilie Fritsch
Senior User Interface Design Engineer
Recent News
2026-02-04
HealthCareIT News
2026-02-04
HealthCareIT News
2026-02-04
Company data provided by crunchbase