Safe-Guard Products International · 15 hours ago
Automotive Technician Claims Support - Mechanical Claims
Atlanta, GA, US
Full-time
Hybrid
Mid Level
3+ years expSafe-Guard Products International serves the automotive finance and insurance industry with leading protection products. They are seeking an Automotive Technician Claims Support specialist to handle warranty-related issues, adjudicate claims, and provide support to clients and customers.
AccountingAutomotiveCustomer ServiceRisk ManagementWholesale
Responsibilities
Handles claims related calls per work schedule performing within defined metrics
May have to order an inspection when claim is over a certain amount or possible fraud
Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor
Master understanding of clients, agents, and contract terms and conditions
Understand Exceptions based upon dealership, agent, or client as noted in system
Support other team members in assisting customers when situation requires involvement
Escalates “Hot Issues” to team lead, supervisor, or managers when unable to resolve satisfactorily
Notify Supervisor of any claims in which possible fraud is suspected
Participates in all training as required to perform the duties of the role
Takes initiative to resolve an issue rather than allow an issue to continue
Performs other related duties as required and/or assigned
Qualification
Required
High School Diploma or equivalent
Minimum of three years of experience within Automotive Service Industry required (Technician/Mechanic, Service Advisors, Parts Advisor)
Must possess strong Automotive Technical and Mechanical knowledge
Must have strong computer skills and the ability to troubleshoot and service policy issues
Must be proficient in Windows and MS-Office Products
Strong analytical and problem solving skills. Superior verbal/written skills and communications skills
Good punctuation, spelling, mathematical, grammar and attention to detail
Strong interpersonal skills essential
Ability to exercise sound judgment when interacting with customers
Must be authorized to work in the U.S or Canada
Must be able to successfully pass a background check
Preferred
Experience in customer service, insurance claims, or call/claims center environment
College degree
ASE Certifications
OEM Certifications
Benefits
Medical, Dental, and Vision Insurance
Flexible Spending Account
Health Savings Account
401(k) Plan with Company Match
Company-paid Short-Term and Long-Term Disability
Company-paid Life Insurance
Paid Holidays and Vacation
Employee Referral Program
Employee Assistance Program
Wellness Programs
Paid Community Service Opportunities
Tuition Reimbursement
Ongoing Training & Personal Development
And More!
Company
Safe-Guard Products International
Safe-Guard is the only Protection Products Platform serving OEMs, top retailers, and independent agents in the finance and insurance sector of the automotive, powersports, marine, and RV industries.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-07-15Acquired
2007-07-11Private Equity
Leadership Team
James Anthony Tom
Vice President, Direct to Consumer
Randy Barkowitz
Executive Chairman
Recent News
The Business Journals
2025-01-10
Company data provided by crunchbase