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Technical Support Associate II jobs in United States
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Resideo · 11 hours ago

Technical Support Associate II

position2700 Blankenbaker Pkwy, Louisville, KY, 40299, US
timeFull-time
remoteOnsite
seniorityMid Level
money$19.70/hr - $33.55/hr
date3+ years exp
Resideo is a global manufacturer, developer, and distributor of technology-driven sensing and control solutions. The Technical Support Associate II will utilize knowledge of low voltage products to assess customer needs and provide appropriate product recommendations and quotes.
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Comp. & BenefitsbadNo H1Bnote

Responsibilities

Keep up with detailed ADI technical/product knowledge and assisting dealer base and sales staff with the pre-sale design of systems products
Process customer and branch requests for assistance on pre-sale design of systems related products in the form of written quotes
Researching best in class product solutions from a wide variety of vendor product
Operating in a call-center environment responding to customer and branch from phone and email requests
Maintaining a detailed daily log of all telephone and quote activities
Supporting a learning culture by actively participating in various educational activities

Qualification

System design supportTechnical sales supportMicrosoft Office SuiteCustomer serviceSales experienceIndustry knowledgeOrganizational skillsAttention to detail

Required

3+ years experience in system design support, technical sales support or related field
Strong verbal and written communication skills
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
A strong desire for world-class customer service
Excellent organizational skills and attention to detail

Preferred

Sales experience in a retail or distribution environment
Industry knowledge: Fire, Intrusion and Home Automation
Strong customer service, organization, and multi-tasking abilities

Benefits

Life and health insurance
Life assistance program
Accidental death and dismemberment insurance
Disability insurance
401k Plan
Vacation & holidays

Company

Resideo

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At Resideo, we help you protect what matters most by creating technology and smart solutions that integrate seamlessly into your life.
dateFounded in 2018
location
Atlanta, Georgia, USA
people-size10001+ employees
web-link
https://www.resideo.com/

Funding

Current Stage
Public Company
Total Funding
$600M
Key Investors
CD&R LLP
2024-07-09Post Ipo Debt· $600M
2024-06-14Post Ipo Equity
2018-10-29IPO

Leadership Team

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Kevin Prush
Vice President, Finance & CFO, ADI Global Distribution
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Scott Harkins
Sr. Vice President Global Sales
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Recent News

Pulse 2.0
Resideo Sells Grid Services Demand Response Business to EnergyHub
2025-12-05
Morningstar.com
Resideo Redefines Smart Comfort with Launch of Honeywell Home X8S Smart Thermostat
2025-12-03
PR Newswire
Resideo Announces Sale of Grid Services Demand Response Business to EnergyHub
2025-12-02
Company data provided by crunchbase