The Millennium Group, Where Service Matters · 14 hours ago
Customer Service Associate
Moosic, PA
Full-time
Onsite
Entry Level
2+ years expThe Millennium Group is focused on providing exceptional service, and they are seeking a Customer Service Associate to act as a liaison between their mail and office services team and client departments. The role involves managing incoming and outgoing mail, maintaining records, and performing data entry as needed.
Document ManagementOutsourcingPrinting
Responsibilities
Serve as liaison between TMG's mail and office services team and client departments
Responsible for receiving, sorting, and distributing incoming mail (e.g. letters, parcels, U.S. Postal, and interdepartmental) to appropriate recipients and departments
Make timely collection of outgoing mail. Prepare and process outbound courier shipments using computer or service provider's equipment
Track and maintain records and logs of mailing. Perform accurate data entry as needed
Other duties as assigned
Qualification
Required
Two years or more of experience in an office environment. Prior mail experience a plus
2-3 years' experience with Microsoft Office Software (Word, Excel, Outlook)
Strong work ethic; diplomatic; team and service oriented; builds strong working relationships
Exhibits superior verbal communication and phone skills
Exhibits exceptional customer service skills
Consistently demonstrates professional demeanor, appearance and attitude
Proven ability to remain calm under pressure; resilient
Sound judgment and problem-solving ability
Able to appropriately handle confidential and highly sensitive material
Demonstrated ability to be flexible and adapt to an ever-changing work environment
Assertive and resourceful; motivated; willing to ask questions and take initiative without direction
High School diploma or GED equivalent required
Ability to lift up to 50 lbs
Company
The Millennium Group, Where Service Matters
The Millennium Group, a Minority and Woman Owned Business Enterprise, is a global provider of outsourced Document Processing and Workplace Services including Mail, Ship/Receive, Print, and Back Office services to businesses across every industry With scale, global expertise, integrated solutions, and innovative technology, we deliver meaningful benefits by enhancing the employee experience, delivering cost efficiencies, mitigating risk and creating tangible value across businesses worldwide.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase