YMCA of Metropolitan Atlanta · 17 hours ago
Membership Systems Administrator
Atlanta, GA
Full-time
Onsite
Entry Level
2+ years expYMCA of Metropolitan Atlanta is one of the oldest and most essential non-profits serving in Atlanta, dedicated to positively impacting lives and communities. The Membership Systems Administrator will provide administrative support, manage membership accounts, and ensure excellent customer service while adhering to organizational policies and values.
Non Profit
No H1B
Responsibilities
Adhere to and implement all policies and procedures listed in the Membership Administrator's Handbook, facility policies and procedures related to Membership
Ensure privacy requirements are met by not sharing personal information about members and program participants, including but not limited to: phone numbers, addresses, program attendance, financial information, and personal/financial situations
Handle membership record keeping and ensure that Membership staff are completing membership records completely and accurately
Promote YMCA programs, register participants, and use Traction Req system for receipting memberships/programs
Adhere to and implement all policies and procedures listed in the Membership Administrator's Handbook and Recovery Handbook, facility policies and procedures related to Membership
Handle all record-keeping and invoicing of annual/semi-annual memberships
Demonstrate ability to communicate the overall value of belonging to the Y as a well as the benefits of the branch and Y as a whole
Arrive to work on time and adhere to dress-code expectations
Participate in membership retention and customer-service functions as needed
Demonstrate proficiency in selling Y memberships to families and individuals while providing excellent service
Remain educated and up to date on all current issues regarding Y programs and events at both the Association and branch levels
Attend all required staff meetings and trainings, including but not limited to SPIRIT POS, SPIRIT Membership Administrator/Back Office, and Coach Approach Training for Membership
Perform team assignments associated with the annual "Y it Matters" Giving Campaign
Monitor and maintain all functions related to collections through recovery calls and/or written correspondence, account adjustments, member reconciliations, and credit-memo processing. Prepare Recovery report on daily basis
Process daily membership applications, cancellations, changes, and renewals for all program and facility memberships
Manage membership auto-charges and bank drafts. Maintain updated records and processes for all declined charges and open invoices
Provide payment plan options for members who are experiencing financial hardship and provide written documentation of any financial agreements or fulfillments to ensure accuracy and honesty
Knowledge of and compliance with the Metro Atlanta YMCA risk and safety guidelines, best practices, and emergency procedures
Teach promote and practice the guiding principles of the Y while incorporating character values of honesty, caring, respect, and responsibility
Qualification
Required
High school diploma or GED and 2+ years of customer service experience (paid or volunteer experience)
Working knowledge of computers, Microsoft Office (Word and Excel) and Internet Explorer/Google Chrome
Ability to handle multiple tasks, to work independently, to problem-solve, and to employ effective time-management skills
Must possess strong customer-service skills, conflict/resolution skills, and analytical skills
Excellent written and verbal communication skills via modes of phone and e-mail communication (including proper spelling, punctuation, and grammar)
Must be proficient in Traction Rec and complete Traction Rec Membership Administrator training within the first 30 days of employment
Must have current CPR certification or obtain CPR certification within 60 days of employ
Must possess a high degree of human-relations skills, must be able to facilitate member interaction and socialization, and should be considered a team player by members, co-workers, and management staff
Pass a criminal background check and drug screening
High degree of human relation skills: Ability to effectively communicate and manage information to peers, staff, and volunteers
Ability to establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools and general public
Ability to pass a pre-employment background check including Criminal Record check, Drug Screening, motor vehicle record (MVR) and reference check according to company policy
Must be legally eligible to work in the US without current or future sponsorship
Benefits
Excellent benefits
Career opportunities
Company
YMCA of Metropolitan Atlanta
YMCA of Metro Atlanta is an association of volunteers, members and staff, open to and serving all, with programs and services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Parkinson's Foundation
2023-07-25Grant
Leadership Team
Lauren Koontz
President & CEO
Stan Kubis
Chief Technology Officer
Recent News
2023-07-31
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