Boeing · 8 hours ago
Experienced Customer Support Specialist
USA - Wichita, KS
Full-time
Onsite
Mid, Senior Level
$87K/yr - $124K/yr
7+ years expBoeing Distribution, Inc. is seeking an Experienced Customer Support Specialist to join their team in Wichita, KS. The role involves reviewing and processing customer purchase orders, interacting with various departments to resolve order issues, and ensuring timely shipment of critical orders.
AerospaceIndustrial
No H1B
U.S. Citizen Only
Responsibilities
Reviews of customer purchase orders to assess requirements
Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in SAP (ERP) and portal management
Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame
Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input
Performs research in SAP (ERP) to potentially resolve order issues
Reviews and actions open orders that are pending resolution
For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders
Monitors / Expedites orders with high complexity and urgency
Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection
Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc
Performs other duties and responsibilities as assigned or required
Qualification
Required
7 or more years of related work experience
Experience in Program Management and/or Customer Support
Strong problem-solving skills
Ability to manage multiple and competing priorities
Proficient knowledge in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze and generate reports
Preferred
Experience in aerospace hardware sales
Knowledge of the aerospace/aviation industry
Outstanding communication skills, verbal and written
Proficiency in numeric reasoning and mathematical skills
Excellent communications skills, both written and verbal
Ability to work in a very fast-paced environment with a high degree of accuracy
Benefits
Health insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life and disability insurance programs
Paid and unpaid time away from work
Company
Boeing
Boeing offers commercial, defense airplanes, space, security systems, and global services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
CJ Nothum
CEO & Executive Communications, Senior Manager
Colton Engelke
CEO and Executive Communications
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