All Care VNA, Hospice & Private Home Care Services · 1 week ago
Director of Information Systems & Administrative Operations
Lynn, MA
Full-time
Onsite
Director/ExecutiveAll Care VNA, Hospice & Private Home Care Services is dedicated to providing high-quality in-home services. The Director of Information Systems Operations is responsible for overseeing information systems and operational workflows while leading multiple teams to ensure compliance and efficiency in service delivery.
HealthcareHospitalHealth CareNursing and Residential Care
Responsibilities
Manage ongoing education, maintenance, and system upgrades for CellTrak EVV (Electronic Visit Verification) platform
Ongoing support and management of the AFC Home software for the Adult Foster Care Program
Supervision and management of the Operations Supervisor
Supervise and manage Order Tracking staff, ensuring timely processing and follow-up of physician orders including coordination of hand delivery of physician orders outstanding more than 60 days
Supervise and manage Medical Records staff, including oversight of all medical record disclosures
Supervise and manage the Receptionist function, including answering service schedules, issues and On-Page account
Monitor weekly unconfirmed visit lists and visit data flow; collaborate with the ACR Manager to resolve outstanding issues
Supervise and manage Face-to-Face staff; ensure valid documentation is obtained and provide backup support as needed
Partner with the Patient Accounts Manager to ensure timely and accurate month-end closing
Compile and analyze quarterly operational statistics; report findings to the VP of Operations, VP of Clinical Services, and Quality Improvement Director, and escalate identified trends or issues
Streamline workflows and eliminate unnecessary or inefficient procedures across departments
Educate and cross-train Operations staff on all procedures to ensure adequate coverage and continuity
Perform additional duties as assigned by the supervisor
Qualification
Required
Manage ongoing education, maintenance, and system upgrades for CellTrak EVV (Electronic Visit Verification) platform
Ongoing support and management of the AFC Home software for the Adult Foster Care Program
Supervision and management of the Operations Supervisor
Supervise and manage Order Tracking staff, ensuring timely processing and follow-up of physician orders including coordination of hand delivery of physician orders outstanding more than 60 days
Supervise and manage Medical Records staff, including oversight of all medical record disclosures
Supervise and manage the Receptionist function, including answering service schedules, issues and On-Page account
Monitor weekly unconfirmed visit lists and visit data flow; collaborate with the ACR Manager to resolve outstanding issues
Supervise and manage Face-to-Face staff; ensure valid documentation is obtained and provide backup support as needed
Partner with the Patient Accounts Manager to ensure timely and accurate month-end closing
Compile and analyze quarterly operational statistics; report findings to the VP of Operations, VP of Clinical Services, and Quality Improvement Director, and escalate identified trends or issues
Effectively adapts to, introduces, and manages organizational and system change
Identifies opportunities to improve systems, workflows, and procedures
Manages difficult or confrontational situations with professionalism, tact, and respect
Demonstrates strong leadership by delegating appropriately, accepting accountability, and supporting organizational goals and values
Gives and receives constructive feedback in a productive manner
Streamline workflows and eliminate unnecessary or inefficient procedures across departments
Educate and cross-train Operations staff on all procedures to ensure adequate coverage and continuity
Perform additional duties as assigned by the supervisor
Company
All Care VNA, Hospice & Private Home Care Services
For more than 110 years All Care has been expanding programs and services to meet the changing needs of the patients we serve.
Founded in 1911
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jo-Mary Koopman
President/CEO
Dan Meyler
SVP/CFO
Company data provided by crunchbase