Cox Enterprises · 11 hours ago
Customer Relationship Manager II
United States
Full-time
Remote
Entry, Mid Level
$56K/yr - $83K/yr
2+ years expCox Automotive is a leading company transforming the automotive industry through innovative technology and exceptional customer experiences. The Customer Relationship Manager II plays a critical role in supporting clients of the Automotive Marketing Platform by championing customer needs and driving measurable marketing performance.
AdvertisingBroadcastingDigital MediaTelecommunications
No H1B
Responsibilities
Serve as the proactive, strategic point of contact for clients using the AMP Marketing Technology Platform, with heavy emphasis on email, texting, and direct mail performance
Develop and strengthen client relationships by delivering exceptional service, problem resolution, and consistent communication
Collaborate seamlessly with Product, Implementation, Performance Management, and other internal partners to align client goals and operational needs
Maintain regular cadence of client engagement to promote product adoption, improve marketing outcomes, and reduce churn risk
Conduct consultative reviews for dealership and dealer group leadership, including: Campaign strategy recommendations, Creative and template assessments, Customer segmentation strategy, Process tree evaluations, Ad hoc email/SMS marketing opportunities, Call script and follow-up process review
Utilize CRM and marketing analytics to deeply analyze email/SMS performance metrics such as: Send volume, open, and click rates, Customer engagement and task creation, Lead follow-up behaviors, Vehicle sales attribution tied to marketing
Provide marketing insight, coaching, and trend analysis to internal partners and Managed Services teammates, supporting growth in email, texting, and direct mail best practices
Demonstrate confidence, professionalism, and consultative skills with VIP accounts, new feature rollouts, pilot programs, and complex client scenarios
Qualification
Required
Bachelor's degree in related discipline and 2 years of account ownership or management experience. The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; a Ph.D. and up to 1 year of experience; or 6 years' experience in a related field
Effective communication skills; written, verbal and presentation
Exceptional client relationship, account management, experience
Knowledge of Digital Marketing campaigns, customer segmentation and marketing best practices
Strong background in digital marketing, including email, text, and direct mail campaigns
Strong organizational skills
Proactive thinker with ability to absorb high amounts of detail
Demonstrated leadership skills
Ability to thrive in a fast-paced environment and meet tight deadlines
Mental acuity (detail oriented, capable of managing multiple tasks simultaneously, strong prioritization) to execute duties of the position successfully to meet business and client needs
Working knowledge of MS office tools
Preferred
Experience working with or inside automotive dealerships (sales or fixed ops), especially in marketing or CRM capacity
Preference will be given to candidates on the Cox Automotive (CAI) Managed Services team
Benefits
401(k) with exceptional company match
Comprehensive medical, dental, and vision benefits
Disability and life insurance
Adoption assistance, pet insurance, travel & auto discounts
Flexibility to take as much vacation with pay as they deem consistent with their duties
Seven paid holidays throughout the calendar year
Up to 160 hours of paid wellness annually for their own wellness or that of family members
Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Company
Cox Enterprises
Cox Enterprises is a communications, media, and automotive services company.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.7M2014-12-15Grant· $1.7M
Leadership Team
Alexander Taylor
Chairman and Chief Executive Officer
Patrick O'Boyle
Senior Vice President of Corporate Development
Recent News
2026-01-07
Dayton Daily News
2025-12-11
Company data provided by crunchbase