NEOGOV · 6 hours ago
Director of Technology Support Services
Bellevue, WA
Full-time
Onsite
Director/Executive
$118K/yr - $178K/yr
6+ years expNEOGOV is associated with Bellevue College, which is a vibrant, student-centered institution located just 10 miles east of Seattle. The Director of Technology Support Services is responsible for overseeing the operations of the Technology Support Services department, ensuring a customer-focused approach to delivering IT services, and providing leadership in strategic design and management of technology tools for the college.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Develop and execute technology support strategies and roadmaps to meet the evolving needs of Bellevue College (BC), students, faculty and staff
Collaborate with internal stakeholders, including college division and department heads, team members, students, faculty and staff through regular meetings to solicit cooperation, plan initiatives, meet customer requirements, communicate new features and resolve problems
Maintain vendor relationships through regular meetings to evaluate changes in their hardware development roadmap to establish and update desktop standards for use by individuals and in classroom/service areas
Attend industry conferences and technical training to stay informed of industry changes and potential value-added support strategies for the college
Maintain and regularly update desktop standards.in coordination with the IT Business Operations team to ensure accuracy, timeliness, and cost-efficiency in IT purchases
Recruit, hire and onboard staff, provide ongoing training, coaching and professional development opportunities
Plan and assign work to staff based on department priorities and capacity
Establish team goals and individual performance objectives
Evaluate employee performance, provide constructive feedback, resolve conflicts, and take corrective action when necessary
Promote and participate in team building activities
Foster a work environment that values transparency, accountability and continuous improvement Understand and adapt communication approaches to meet individual styles and ensure clarity and engagement across the team
In conjunction with fellow Directors in IT Services, monitor and mature various internal ITSM processes: incident, problem, and change management
Lead the development and completion of organizational goals, policies, process and procedures for all Technology Support Services team members
Contribute to periodic updates to the IT Strategic Technology Plan (3-5 year)
Monitor Technology Support Services budgets and expenditures
Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality
Collaborate with college administrators, supervisors, and with Information Technology System (ITS) managers to create, manage, and enforce IT policies, standards, and protocols
Evaluate and recommend off-the-shelf technical solutions that will provide BC's students, staff and faculty with the technology and tools they need to further the college's mission of student success
Review and improve internal processes, both manual and automated
Document the current state processes and propose improvements
Review off the shelf hardware solutions
Participate in product demonstrations
Verify hardware products meet Bellevue College technical and accessibility standards
Compare and assess products for compatibility with BC's technical infrastructure and user needs
Establish and monitor procedures for staff to track and update information to ensure an accurate and complete asset inventory
Recommend, design, implement, and manage new projects that improve the College's technology services while aligning with the College's mission and goals
Identify and prioritize Technology Support Services department work requests
Develop individual work plans for team members
Advocate for the end-user needs throughout the project lifecycle
Ensure project budgets are met and align with campus partnerships and expectations
Perform other duties as assigned
Qualification
Required
Minimum four (4) years of professional work experience that is relative to scope, functions and responsibilities of the position
Minimum six (6) years of managerial/supervisory experience in the field of Information Technology
Minimum four (4) years' experience implementing, managing, or maturing IT-related processes and practices
Demonstrated effective written, verbal communication and presentation skills
Experience collaborating with others in an inclusive environment
Experience managing multiple budgets from different funding sources
Technical knowledge of hardware, software compliance and deployment practices
Preferred
Bachelor's Degree (preferably in Computer Science, Management Information Systems or closely related field) from an accredited institution
Minimum four (4) years of project management experience
Minimum four (4) years managing service delivery via Service Level Agreements
In depth knowledge supporting a diverse computing infrastructure
Knowledge of specific security and data protection policies (FERPA, HIPAA, PII, etc.)
Minimum four (4) years of comprehensive administrative level experience in education
In depth knowledge of Learning Management Systems (Canvas)
Proven track record of developing high-performance teams
Demonstrated ability to commitment to student success
Benefits
Generous is offered through Washington State plans that includes multiple medical, dental, life and disability coverage choices for employees and dependents
Choices of retirement and deferred compensation plans
Paid holidays, sick, and vacation plans
Transit program
Reduced tuition
Employee discounts and memberships
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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