Nexus Family Healing · 23 hours ago
Forensic Program Supervisor
Portland, OR
Full-time
Onsite
Entry, Mid Level
$70K/yr - $80K/yr
1+ years expNexus Family Healing is a national non-profit mental health organization serving youth and families for over 50 years, and they are looking to add a Forensic Program Supervisor to their Restorative Services Program in Oregon. The Program Supervisor will oversee and support the efficient clinical and operational functioning of the designated team, collaborating with the Program Manager to achieve program goals and ensure effective service delivery to youth and families involved in the legal system.
Health CareNursing and Residential CarePersonal HealthService Industry
Responsibilities
Collaborates with program manager in developing and deploying strategic short- and long-term program goals and outcomes aligned to the purpose of supporting community-based family service work
Advances the effective functioning of the client response, assessment, evaluation, and referral process; participates in, guides, and oversees team members in each phase of the program process
Serves as a primary contact within the team; documents pertinent client details and information and responds with a sense of urgency and response time within one hour of client call
Assigns & dispatches team members to requests; remains in communication with and supports members in their work of administering the client assessment, evaluation, documentation, and planning process
Exercises preparedness, adaptability, and a sense of urgency by meeting youth and families at schools, hospitals, clinics, and homes and commencing the intake process with compassion, empathy, and awareness
Provides direct service to clients as required, including conducting the CAT assessment/evaluation, planning, referring families to additional resources and transitioning youth to the 8-week stabilization program
Adopts a collaborative approach to work; communicates and meets with internal partners ensuring all program team members are apprised of each family and client’s plan, goals, and desired outcomes
Initiates stabilization planning with the family, providing education, resources and referrals to the client and family
Provides 1:1 supervision to assigned team members
Creates and monitors schedules, PTO requests and approval of timecards
Builds and fosters community partner relationships that support and further the purpose of the program
Maintains a collaborative and informed working relationship with the partnering program county liaison, resulting in long term crisis preventative care, that supports diverse community families and youth
Emulates and demonstrates best-practice, trauma informed care and culturally responsive service work, that acknowledges, understands, and accepts cultural differences, nuances, and norms of diverse backgrounds
Demonstrates commitment to understanding and supporting community and systemic approaches to family wellness while working and communicating effectively with families and external contacts
Serves as credible and reputable resource to internal and external partners and resources, in matters of client assessment/evaluation, community partnership, resource allocation and family and youth facilitation
Assists Program Manager in performing community outreach activities and initiatives; improves program growth and expansion, and community relationship building, resulting in a culturally informed and aware program team
Provides quality of care in all services for youth and families, with diverse backgrounds in age, religion, sexual orientation, gender identity, gender expression, familial status, ancestry, or national origin
Leads, coaches, and mentors team members by providing feedback that supports highly responsive, empathetic, compassionate and trauma informed care and stabilization, to youth and families
May lead or participate in the hiring and talent selection process and performance evaluation process; builds a trauma informed and engaged team, standing in for the Program Manager as needed
Provides team members with guidance, leadership and direction that support the urgent response to client needs, in an empathetic, intentional and trauma informed care approach
Oversees the ongoing required training and development for all reporting team members
Provides leadership, accountability, and oversight in all areas of the program, in absence of Program Manager
Works with Program manager to develop and document program reporting criteria including client demographics, referral sources, response times, plan acceptance, interventions, and overall successful outcomes
Analyzes and assesses program reporting data; discerns program trends, consistencies, risks, opportunities and areas of compliance and exposure, resulting in well informed data driven program decision making
Develops effective ways of communicating and following up with clients 30 days post intervention and stabilization completion; develops client and family feedback modalities that track and discern client success
Produces all program reports; cascades and communicates reports to the business and county partner; and participates in conversations that inform and improve program goals, objectives and decision making
Ensures required client reports, records, and documentation are produced accurately and maintained per program and required legislative guidelines
Assists with and remains calm while handling an emergency or crisis situation using sound judgment by taking appropriate actions; effectively manages stressful workload conditions and difficult, emotionally charged or crisis
Remains compliant with HIPAA regulations; maintains strict confidentiality of client information; exhibits a high degree of ethical conduct, integrity, and confidentiality
Exhibits clear, professional, respectful, and effective communication when interfacing with clients, coworkers, families, and external contacts and willingly share knowledge, information, and resources
Remains current on all company policies, assigned trainings and/or certification requirements; exhibits a high degree of ethical conduct, discretion and confidentiality while exemplifying professional behavior
Continually seeks knowledge of and exhibits an understanding and acceptance of differences in gender, race, age, culture, ethnicity, class, religion, and disability to better appreciate staff, children, and families
Supports the mission of Nexus (“Strengthening Lives, Families, and Communities Through Our Cornerstone Values”) by exemplifying the Cornerstone Values and the Nexus Guiding Principles in all interactions with internal and external customers, and in all work performed on behalf of the organization
Qualification
Required
Bachelor's degree in one of the Behavioral or Human Sciences field or in related field
1+ plus years of related experience
Must be QMHA (Qualified Mental Health Associate) qualified
1+ year demonstrated experience in mental health assessment and counseling with youth and families
1+ year demonstrated experience responding to diverse culture and community needs in a trauma-informed manner
Must have the ability to build strong relationships with diverse individuals or communities and understand their unique needs and challenges
Must be open to meeting the cultural needs of individuals or communities, considering factors such as language, traditions, and values
Valid driver's license required. Must meet state regulating agency and Home Office driving requirements
Preferred
Experience working within home and/or community settings
Experience working within a mobile/crisis team
Benefits
Four weeks paid time off (PTO) in the first year of employment
Multiple options for health insurance coverage
No-cost life insurance
Short/long-term disability insurance
401k match
NEW - Talkspace Therapy Benefit for the whole family
NEW - Hinge Health Benefit for the whole family
NEW – Carrot Fertility Benefit
Tuition assistance and training opportunities
Advancement pathways and internal promotion
And much more!
Company
Nexus Family Healing
Nexus Family Healing is a mental and behavioral health organization to heal trauma, break cycles of harm, and reshape futures.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michelle K. Murray
CEO and President
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