Protera · 21 hours ago
Service Desk Engineer
United States
Full-time
Remote
New Grad, Entry LevelProtera Technologies is a pioneer in bringing SAP and related applications to the cloud, focusing on making IT smoother and more enjoyable for clients. As a Service Desk Engineer, you will be the first line of support in a fast-paced IT environment, managing incidents and ensuring smooth operations for enterprise clients.
Information TechnologyOutsourcingSoftware
Responsibilities
Manage and coordinate incidents, escalating to appropriate L1, L2, or L3 teams as needed
Deliver high-quality communication to customers through all support channels
Perform advanced reporting and data collection to support issue resolution and analysis
Monitor and triage inbound alerts, following documented escalation processes
Initiate the Major Incident Management (MIM) process when required
Access customer systems to conduct third-level troubleshooting when necessary
Mentor and train new team members to support growth within the team
Respond to inbound requests with accurate and timely information
Manage your schedule flexibly to support 24x7 service desk operations
Qualification
Required
A degree or certification in Computing, Electronics, or a related IT field (or equivalent experience)
Excellent verbal and written communication skills in English
Strong attention to detail and a passion for problem-solving
Ability to multitask, prioritize, and work independently in a fast-paced environment
Eagerness to grow and take initiative in your career
Preferred
Familiarity with Microsoft Office (Excel, PowerPoint, Outlook, Word)
SAP knowledge or exposure
Basic understanding of Linux
Insight into database administration or monitoring
Understanding of ITSM tools and ITIL best practices
Knowledge in Networking, Systems, Databases, or Application Support
Additional languages beyond English (a plus)
Benefits
Two PPO Medical plans
Dental
Vision
Health Savings Account
Flexible Spending Accounts
Dependent Care FSA
401k retirement savings plan
Company paid Life Insurance
Flexible PTO policy
Paid Holidays
Company
Protera
Certified SAP and enterprise cloud service provider
Founded in 1998
201-500 employees
H1B Sponsorship
Protera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
2021 (2)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Pamlico Capital
2021-01-14Private Equity
Leadership Team
Nick Miletich
Chief Operation Officer
Patrick Osterhaus
Founder, Board Member
Recent News
2026-01-16
2025-03-17
2022-05-11
Company data provided by crunchbase