JLL · 18 hours ago
IT Tech
SAN ANTONIO, TX
Full-time
Onsite
Entry Level
1+ years expJLL is a leading global provider of real estate and investment management services, and they are seeking an IT Telephone Tech. In this role, you will serve as the point of contact for telephony and VOIP software customer requests, handling modifications within the Cisco phone software platform and ensuring compliance with workplace procedures.
CommercialReal Estate
No H1B
Responsibilities
Serve as acting POC for all telephony and VOIP software customer requests
Handle creations, modifications, additions, and deletions within existing Cisco phone software platform
Gather and analyze all IT telephony requirements while performing data queries and retrieving data to prepare Microsoft Excel reports
Receive and review requests/tasks for completion using Service Now or IT Ticketing System
Prioritize and complete tasks with little to no supervision while executing direction and working with team or independently
Report standards discrepancies and safety concerns while ensuring workplace procedures and projects comply with building safety policies
Provide strong customer service with effective verbal and written communication
Look for improved processes and influence changes and technology to better customer experience
Qualification
Required
High school diploma or GED required
Minimum 1 year working experience in IT
Previous experience working with PC and phone Software/Hardware
Previous experience in professional environment
Effective verbal and written communication skills
Flexible and adaptable self-starter with strong customer service skills
Ability to prioritize and complete tasks with little to no supervision
Strong Microsoft Office application skills (Word, Excel, Outlook, PowerPoint)
Preferred
Experience in related industry
Experience with Cisco Software Platform
Knowledge of Service Now or IT Ticketing System
Understanding of telephony and VOIP systems beyond Cisco platforms
Knowledge of asset management processes and procedures
Experience with data analysis and statistical computation
Understanding of building safety policies and compliance requirements
Advanced Excel skills for report preparation and data analysis
Experience with process improvement initiatives
Knowledge of additional IT ticketing systems beyond Service Now
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.59BKey Investors
JP Morgan Chase,Sculptor
2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-01-07
Morningstar.com
2025-12-29
Company data provided by crunchbase