The University of Texas at Austin · 10 hours ago
Senior Application Analyst
UT MAIN CAMPUS
Full-time
Onsite
Mid, Senior Level
3+ years expThe University of Texas at Austin is a leading educational institution dedicated to innovation and excellence. The Senior Application Analyst will play a crucial role in the design and configuration of a new Salesforce-based CRM, managing projects and analyzing user requirements to enhance the university's fundraising capabilities.
Corporate TrainingEducationHigher EducationUniversities
No H1B
Responsibilities
Manage small to medium-scale projects assuming full technical responsibility and leadership. Review, prioritize, and contribute to the resolution of outstanding configuration decisions as identified by project leads
Analyze and interpret user requirements, user stories, use cases, and system architecture documentation. Perform complex systems analysis, report development, and configuration tasks
Assist with technical design and data modeling by eliciting user requirements, documenting user stories, and communicating with both internal and external subject matter experts and data stewards
Support ongoing design, configuration, and testing activities including performing routine Salesforce business analyst and administrative functions such as modification of page layouts and list views, generation of reports and dashboards, creation of new objects and fields, and other standard Salesforce analyst, administrative, and support tasks
In partnership with the Salesforce Administrator and Architect, manage and enhance the security model, including requests for new and modified permission sets, permission set groups, public groups, and sharing rules while maintaining alignment with the overall organizational security policies and best practices
Identify opportunities to create and enhance business process automations by designing and developing flows, approval processes, and other notifications. Solve business problems by soliciting requirements, interpreting client requests, and proposing solutions that are appropriate in the broader context of departmental/university procedures, goals, and automated systems technology
Participate in design and testing activities for the purpose of business unit acceptance and package deployment. Establish testing procedures for solutions and reports to support business analysis and statutory reporting requirements
Develop and maintain detailed documentation of business processes, workflows, configurations, and procedures essential to the continued support and maintenance of all components of the Salesforce solution, for both platform users and internal technical audiences
Advocate for strong data quality standards through the comprehensive review and validation of data being imported/exported from the system. Perform data analysis needed to support technical and business needs
Other duties as assigned
Qualification
Required
Salesforce Administrator or Salesforce Business Analyst certification
Three or more years of professional experience as a Salesforce Administrator, Business Analyst, or serving in a Salesforce administration capacity
Can collaborate with individuals with varying skills and from different parts and levels within a complex organization
Able to manage expectations, prioritize work, and partner with functional and technical stakeholders to achieve project goals and business needs
Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
Ability to triage, synthesize, and clarify requirements for technical staff
Able to organize complex tasks into manageable and measurable work
Can communicate complex technical solutions to non-technical team members
Excellent written, verbal, and visual communication skills and a demonstrated understanding of appropriate levels of communication
Self-directed and dedicated to working as a member of a collaborative team with excellent problem-solving skills
Preferred
Five or more years of Salesforce administration or business analysis experience
Demonstrated understanding of the core Salesforce platform (Sales Cloud, Service Cloud) with functional knowledge of one or more additional products, such as Experience Cloud, Data 360, or Agentforce
Experience integrating Salesforce with third party solutions or supporting highly integrated Salesforce solutions, including AppExchange apps and external APIs
Familiarity with fundraising and development terminology and related business processes
Bachelor's degree or higher
Benefits
Competitive benefits package
Insurance and retirement benefits
Professional development opportunities
Company
The University of Texas at Austin
The University of Texas at Austin is one of the largest public universities in the United States.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Republic Capital Group
2022-09-14Series Unknown
Leadership Team
Will Whiting
Chief Development Officer
Recent News
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