Arkansas Blue Cross and Blue Shield · 13 hours ago
Supervisor Customer Service
Little Rock, AR
Full-time
Hybrid
Senior Level
5+ years expArkansas Blue Cross and Blue Shield is seeking a Supervisor Customer Service to develop and maintain a staff of Customer Service Representatives. This role ensures customer inquiries are handled efficiently and professionally through various communication methods.
Financial ServicesHealth CareNon Profit
Responsibilities
Accurately analyzes current section performance and staffing needs based on historical data and projected volumes
Achieves and maintains divisional EEO/Affirmative Action goals
Analyzes data obtained from inquiries to determine trends, problem areas, and ways to improve the Plan and report to management
Corporate Affirmative Action Plan and company policies
Creates a solid working relationship with all groups by working directly with the group contacts as needed to resolve issues
Ensures a competent, accountable and motivated staff
Ensures timely, accurate and courteous response to all inquiries
Maintains National Performance Standards and Plan Objectives for Quality Control
Performs other duties as assigned
Stays informed of all changes in benefits, regulations and guidelines
Supervises the hiring, coaching/training, employee development and performance management of assigned team
Qualification
Required
Bachelor's degree in related field. In lieu of degree, five (5) years' experience as a Level III Customer Service Representative OR specialized customer service experience in a hospital business office, medical provider's office or other health insurance company functioning in a lead role will be considered
Minimum five (5) years' specialized customer service experience preferably with Arkansas Blue Cross Blue Shield plans OR applicable Masters in related field with minimum three (3) years' experience as stated above
Minimum one (1) year experience utilizing Microsoft Word, Power Point, and Excel
Demonstrated success as an individual contributor in current or related operational/functional area
Exhibits ability to coach and train others; possesses organizational and planning skills
May have team leader experience
Presentation
Oral & Written Communications
Critical Thinking
Leadership
Problem Solving
Conflict Resolution
Organizational
Interpersonal
Project Management
Time Management
Analyze Information
Coaching Others
Conflict Resolution
Continued Learning
Customer Service
Decision Making
Employee Engagement Strategies
Evaluating Information
External Collaboration
Interpersonal Communication
Interpersonal Relationships
Management Techniques
Oral Communications
Personal Organization
Service Oriented
Sound Judgment
Team Collaboration
Team Development
Time Management
Written Communication
Company
Arkansas Blue Cross and Blue Shield
Arkansas Blue Cross and Blue Shield provides reliable insurance plans to Arkansans while being a valuable community partner.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Curtis Barnett
President and CEO
Anne Gardner
Counsel Litigation and Privacy
Recent News
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