VyStar Credit Union · 4 hours ago
VP, IT Network and Voice Technology
Jacksonville, FL
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expVyStar Credit Union is seeking a Vice President of IT Network and Voice Technology to lead the infrastructure network and voice technology teams. This role involves strategic planning, implementation, and maintenance of data network, voice, and telecom infrastructure to ensure world-class financial services for their members.
AppsBankingFinanceMortgage
Responsibilities
Works in close collaboration with VyStar leadership and senior colleagues, establishing and maintaining network and voice technology infrastructure strategy and path that aligns with industry-wide best practices
Have deep technology understanding in network and voice technology space and should be able to roll-up sleeves and get into the details and problem solving
Have deep understanding and experience with Genesys Cloud (CCaaS Platform) and implementation experience with Genesys Cloud to transform contact center experience
Have deep understanding and experience with Zoom UCaaS Platform and roll-out experience for both CCaaS and UCaaS
Have a transformative and progressive mindset to lead and drive AI enhancements in the role for both Network and Voice Technology
Look for transformative and innovative solutions for network and voice technology space
Ensures that systems within the department are fully compliant with defined security standards and other quality benchmarks that may be relevant via security architecture and procedures. Drive vulnerability management to address any security gaps and remediation in their space
Establishes and periodically reviews the processes and metrics for defining performance and ensuring it remains at optimal levels. Drives accountability through data and metrics
Creates and drives the vision, mission, and purpose for your teams, signing off on the KPIs necessary to meet the needs of the business, and developing and executing strategic plans to achieve delivery
Ensures appropriate stakeholder engagement
Facilitates the development of the accountability action chain, establishing continuous improvement opportunities and projects to enhance the service to business customers and members
Creates and implements IT policies and procedures that enable strong security and risk-management capabilities within the area of responsibility
Explores new technologies and software as appropriate and in conjunction with the vision of the CTO, and guidance from the VP of Enterprise Architecture
Oversee the design and implementation of the ongoing support of the data and voice/telecom and AV infrastructure within VyStar; including branch-based AV and content delivery system infrastructure. Provides recommendations and implementation of new investments
Ensures the consistency and maintainability of existing infrastructure environments through the creation, maintenance, and enforcement of well-documented standards and procedures for the implementation of technical solutions
Partners closely with the technical support team in gathering consumer feedback and developing insights that will lead to the improvement of IT services
Constantly review and assess the effectiveness of the existing network, voice, and AV infrastructure, and processes developed by the department. Analyze complex business requirements and make recommendations to the CTO for technical solutions, ensuring that these solutions are aligned with the overall business vision, mission, and direction
Improves efficiency and level-sets coverage/resources to ensure service availability and support that meets service level agreements. Ensure vital services are optimized and always on
Establish operational and capital budgets to address the needs of various areas of the department
Managed and adheres to the overall financial objectives of the business and tracks the annual departmental expenditure and directs the department’s financial needs in conjunction with Finance
Ensures the team is engaged in both the team and wider company strategy, goals, and purpose, through regular communication and meetings/events, driving a team communication strategy so messages are appropriately channeled, and employees are engaged positively and appropriately
Builds a team culture and atmosphere that embraces change and is looking for continuous improvements
Manages team performance, agreeing on clear goals and targets, reviewing performance formally and informally, giving feedback, course correction, motivation, and enabling recognition
Enables the development of individual team members, delivering training opportunities, coaching, and guidance as needed to enable them to achieve their full potential
Is a thought partner and sounding board for the CTO, and other senior technical leaders, advising on company strategy, projects, and goals, as and when needed, helping to prioritize competing demands
Provides oversight and ownership of the entire network and voice infrastructure ensuring proper configuration, implementation, maintenance, and monitoring of availability so services meet or exceed service level agreements
Coordinates the resolution of operational issues, provides leadership on exceptional problems, and guidance to staff in responding to system issues affecting credit union members and staff
Negotiates technology contracts in conjunction with the contract managers to coordinate implementation, service contracts, and equipment acquisitions. Manages vendor relationships to achieve efficiency and success of the operations and quality of the products and services at an optimum cost to VyStar
Accountable for delivering VyStar’s portfolio of infrastructure defendant projects which include large, complex, cross-functional strategic and/or tactical initiatives, within the defined scope, time, and cost requirements
Build relationships and collaborates with other department and business unit leaders regularly. Resolves outstanding issues to ensure satisfaction of stakeholders
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance
Performs other duties as assigned
Qualification
Required
Experience building, scaling & monitoring network and voice technology infrastructure needed for highly available SaaS, IaaS, and data center-based applications and services
Should be familiar with Cloud infrastructure & network connectivity specifically Cisco network architectures including ACI software-defined networking and SD-WAN
Must have experience with Genesys cloud-based voice/telecom systems
Must have experience with enterprise contact center enablement and support technologies
Must have experience supporting large enterprise Audio/Video implementations including conference room automation, video conferencing, content sharing, and content delivery systems
Familiarity with enterprise-class security standards
Strong Leadership and team-building skills
Strong negotiation skills with business and technical groups including the ability to share knowledge, facilitate discussions, resolve conflicts and build consensus among stakeholders
Extremely accomplished in communicating to all levels of management with the presentation skills necessary to communicate, and persuade, a wide range of audiences
Superior analytical and critical thinking skills
Excellent verbal and written communication skills
Superb project management and organization skills
Financial services experience is highly desired
Bachelor's degree in Engineering, Computer Science, or a related discipline; Master's degree or MBA is highly desirable; equivalent experience acceptable
10+ years of progressive IT leadership experience
Benefits
401(k) Plan
Extensive paid technical and on-the-job training program
Tuition reimbursement
Company
VyStar Credit Union
VyStar Credit Union offers low loan rates and low- or no-fee financial services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$200M2022-04-06Debt Financing· $200M
Leadership Team
Casey Callinsky
SVP, Strategic Initiatives
Recent News
2025-12-15
2025-12-10
Company data provided by crunchbase