Diamond Fulfillment Solutions · 19 hours ago
Process Engineer – Client Integrations (Logistics & Fulfillment)
Waukegan, IL
Full-time
Onsite
Mid LevelDiamond Fulfillment Solutions is seeking a Process Engineer to support client integrations and operational process design within their logistics and fulfillment network. The role involves translating client requirements into efficient workflows and collaborating with various teams to ensure seamless onboarding and operational performance.
Call CenterLogisticsPrintingSupply Chain ManagementTransportation
Responsibilities
Lead process design and implementation for new client integrations into fulfillment and logistics systems
Translate client requirements into operational workflows, system configurations, and standard operating procedures
Partner with IT and integration teams to support system mappings, data flows, EDI/API connections, and testing
Analyze and document end-to-end processes including order intake, inventory management, picking, packing, shipping, returns, and billing
Identify risks, gaps, and inefficiencies during onboarding and propose scalable solutions
Support User Acceptance Testing (UAT), go-live readiness, and post-launch stabilization
Develop and maintain process documentation, SOPs, process maps, and training materials
Serve as a liaison between clients, operations, and technical teams to resolve integration or process issues
Monitor operational performance post-integration and drive continuous improvement initiatives
Ensure processes align with service level agreements (SLAs), client expectations, and internal standards
Qualification
Required
Bachelor's degree in Engineering, Supply Chain, Information Systems, or related field
Experience in process engineering, operations, logistics, fulfillment, or system implementations
Strong understanding of warehouse and fulfillment operations
Experience gathering and translating business requirements into system and process solutions
Strong analytical, problem-solving, and documentation skills
Ability to communicate effectively with both technical and non-technical stakeholders
Preferred
Experience with WMS, OMS, TMS, or ERP systems
Familiarity with client integrations, EDI, APIs, and data mapping
Experience in 3PL, e-commerce fulfillment, or distribution environments
Lean, Six Sigma, or continuous improvement experience
Project management experience in client onboarding or implementations
Company
Diamond Fulfillment Solutions
Diamond Fulfillment Solutions provides order fulfillment, bulk distribution, print management, call centers, and database services.
Founded in 1981
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.4M2023-08-01Series Unknown· $0.4M
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