Smarter HR Solutions, LLC · 11 hours ago
Call Center Coordinator
Houston, TX
Full-time
Onsite
Entry Level
$17.50/hr - $17.50/hr
2+ years expSmarterHRSolutions, LLC. is seeking a reliable and customer-focused Call Center Coordinator/311 Customer Experience Agent to manage high-volume inbound calls and service cases. The role involves strong communication skills and efficient resolution of customer concerns in a fast-paced environment.
ConsultingHuman ResourcesSmall and Medium BusinessesTraining
Responsibilities
Handle inbound calls, emails, and service requests
Identify customer needs and provide accurate solutions
Document and escalate service requests following protocols
Assist with call routing and forwarding as needed
Maintain performance standards and customer service metrics
Complete additional tasks as assigned
Qualification
Required
High school diploma or equivalent
2+ years of customer service/contact center experience
1+ year experience with CRM platforms
1+ year experience with Microsoft Office
Strong English grammar, communication, and interpersonal skills
Ability to multitask, prioritize, and follow detailed procedures
Proficiency in navigating technical systems and ticketing tools
Call Center: 2 years (Required)
CRM software: 2 years (Required)
English (Required)
Day Shift (Required)
Houston, TX 77002 (Required)
Preferred
Associate degree
2+ years experience with Microsoft products
Experience with ServiceNow (1+ year)
Company
Smarter HR Solutions, LLC
Smarter HR Solutions' consultants and trainers have over 60 years of combined experience in Human Resources core competencies and Training and Development.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase