AssetWorks Inc · 17 hours ago
Technical Support Engineer – Hosting Operations
United States - Wayne, PA
Full-time
Onsite
Mid Level
3+ years expAssetWorks Inc is seeking a Technical Support Engineer – Hosting Operations to support application installations, upgrades, and ongoing maintenance across hosted environments. This role involves executing deployments, troubleshooting technical issues, and providing 24×7 production support to ensure high service availability and customer satisfaction.
Information TechnologySoftware
Responsibilities
Perform application installations, upgrades, and configuration across Customer test and production environments
Execute deployment activities using Azure DevOps release pipelines
Follow change management processes to ensure safe and reliable releases
Validate deployments and coordinate with the cross-functional teams
Monitor and manage CI/CD pipelines to ensure successful releases
Troubleshoot deployment failures and environment-related issues
Maintain deployment documentation, runbooks, and standard operating procedures
Collaborate with DevOps teams to improve deployment reliability
Provide L2/L3 technical support for hosted applications and infrastructure
Participate in on-call rotations for incident response and resolution
Investigate production issues, perform root cause analysis, and recommend preventive actions
Ensure adherence to SLA commitments and incident management processes
Work closely with cross-functional teams including Infrastructure, DevOps, , and Product Engineering
Provide timely updates during incidents, maintenance windows, and releases
Document known issues, resolutions, and best practices
Qualification
Required
3+ years of experience in technical support, hosting operations, or application support roles
Experience deploying and supporting enterprise applications
Strong troubleshooting skills across application, server, and networking layers
Familiarity with Windows/Linux server environments
Understanding of change management and release processes
Willingness to work in a 24×7 support model, including on-call rotations
Preferred
Experience with scripting/automation (PowerShell, Bash, Python, etc.)
Familiarity with cloud platforms (Azure)
Knowledge of monitoring and alerting tools
Experience supporting database-driven applications (Oracle/SQL Server)
ITIL certification or familiarity with ITIL practices
Benefits
11 Paid Holidays
Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution
401k with employer match which immediately vests
Annual Company Bonus
Career growth and mentoring opportunities as a smaller business unit within the Volaris Group
Tuition Reimbursement Program
Employee rewards and recognition programs
Optional Employee Stock Purchase Program with company match
Pet insurance
PerkSpot program(Employee Discount Platform), discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.
Referral bonuses
Employee engagement events
Flexible remote work arrangements
Company
AssetWorks Inc
AssetWorks delivers industry-leading business solutions to help asset- and infrastructure-intensive organizations control capital and operating expenditures, reduce operational complexity, and manage regulatory and policy-driven risk.
5001-10000 employees
H1B Sponsorship
AssetWorks Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageLeadership Team
T
Tony DeSilvester
Portfolio CEO
John Hines
President
Recent News
2025-09-25
Company data provided by crunchbase