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Graphite · 1 day ago

Technical Support Engineer

United States

Full-time

Remote

New Grad, Entry Level

$94K/yr - $151K/yr

Graphite is defining the future of code review and how high-quality software is built. They are seeking a Technical Support Engineer to provide first-line support, troubleshoot customer issues, and improve support processes through documentation and collaboration with engineering and sales teams.

Artificial Intelligence (AI)Developer ToolsInternetSecurityShippingSoftware Engineering

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Triage and resolve customer tickets from Slack channels, in-app feedback, and support emails

Investigate customer issues using tools like Datadog, Pylon, Linear, and our in-house dashboards

Create and maintain internal troubleshooting guides and external documentation

Work with engineering to escalate bugs, with sales on enterprise customer issues, and with product on feature requests

Build integrations, refine support workflows, and identify opportunities to deflect common issues through better docs

Qualification

Technical support experienceTechnical debuggingGit conceptsKnowledge base creationDeveloper tools experiencePattern matching abilityNon-structured learnerCommunication skills

Required

Previous experience doing technical support for software engineers or developer tools

Can quickly identify whether an issue is user error, a bug, or a configuration problem

Self-directed, curious, and willing to dig into unfamiliar technical concepts

Can explain complex technical concepts clearly to both technical and non-technical audiences

Preferred

Comfortable with Git concepts (rebasing, merge conflicts, branch management) and ideally have used it professionally

Experience creating knowledge bases or documentation systems

Built or customized support tooling (not just used off-the-shelf solutions like Zendesk)

Familiarity with GitHub as a power user (settings, branch protection rules, webhooks)

Experience with developer tools, CI/CD systems, or DevOps workflows

Company

Graphite

Graphite is an open source CLI and a code review dashboard.

Founded in 2020

New York, New York, USA

51-200 employees

https://graphite.dev

H1B Sponsorship

Graphite has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2020 (1)

Funding

Current Stage

Growth Stage

Total Funding

$72M

Key Investors

AccelAndreessen HorowitzHunter Walk

2025-12-19Acquired

2025-03-18Series B· $52M

2022-05-03Series A· $20M

Leadership Team

Merrill Lutsky

Co-founder/CEO

Tomas Reimers

Co-Founder / CPO

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Company data provided by crunchbase