RELX · 1 day ago
Associate Digital Customer Success Manager
Raleigh, NC
Full-time
Onsite
Entry, Mid Level
$59K/yr - $99K/yr
1+ years expRELX is seeking an innovative and data-driven Associate Digital Customer Success Manager to support their growing digital customer segment. This role focuses on driving engagement, satisfaction, and retention across the self-serve and digital customer base through effective communication and digital experience optimization.
AnalyticsBusiness Information SystemsConsultingInformation ServicesInformation TechnologyInsuranceRisk Management
Responsibilities
Drive Digital Engagement: Develop and deliver digital engagement programs that promote customer adoption, education, and retention through scalable and automated channels
Content Strategy & Execution: Create and refine digital communications and campaigns that resonate with customers and deliver measurable engagement outcomes
Customer Insights & Analytics: Analyze customer usage data using tools like Pendo, Salesforce, Tableau, and other analytics platforms to identify engagement trends, success metrics, and opportunities for improvement
Lifecycle Management: Support digital onboarding, product education, and retention efforts through proactive digital touchpoints and automated communication flows
Innovation & Experimentation: Identify and test new digital strategies for communicating value, educating customers, and improving the end-to-end experience for digitally managed accounts
Cross-Functional Collaboration: Partner with marketing, product, and customer success teams to align initiatives that improve customer outcomes and drive digital engagement
Performance Measurement: Track, report, and analyze KPIs to measure the impact of digital programs and continually optimize effectiveness and ROI
Qualification
Required
A bachelor's degree or equivalent experience in Business, Marketing, Communications, or a related field
1-3+ years in digital customer success, digital marketing, or a customer experience role (B2B SaaS or technology company experience preferred)
Strong understanding of digital communication channels and customer lifecycle management
Proven experience using tools such as Pendo, Salesforce, and data analytics platforms to interpret customer behavior and guide strategy
Excellent communication and storytelling abilities, with a focus on clear and impactful digital messaging
Highly organized, self-motivated, and comfortable managing multiple projects in a fast-paced environment
Creative thinker who can develop innovative digital engagement approaches in a non–face-to-face environment
Familiarity with customer journey mapping, segmentation, and automation tools
Analytical mindset with the ability to translate data insights into actionable recommendations
Preferred
Written Spanish language competencies preferred
Benefits
Comprehensive benefits and professional development support.
Company
RELX
RELX is a provider of information-based analytics for professional and business customs.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-10-14IPO
Leadership Team
Asim Fareeduddin
Head of Internal Audit & Assurance
Aurobindo Sundaram
CISO (Head of Information Assurance & Data Protection)
Recent News
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2026-02-06
2026-02-06
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