OneApp · 4 days ago
Customer Service Representative - Central & Eastern U.S.
United States
Full-time
Remote
Entry, Mid Level
$50K/yr - $50K/yr
2+ years expOneApp is a mission-driven company that increases access to rental housing by removing financial and systemic barriers for renters. As a Customer Service Representative, you'll assist customers and partners in navigating the platform and utilizing the application assist service, handling inbound requests with empathy and care.
AppsOnline PortalsReal Estate
Responsibilities
Answer applicant questions and educate them about OneApp’s offerings. Help them successfully complete the application, and support them on follow-ups during their guarantee term
Help users who are struggling with something in our platform, and/or partner cross-functionally with CX and Product to flag any technical issues
Respond to partner requests for access, renter application changes, and platform how-tos
Update partner and/or customer information accurately in all necessary systems, including Hubspot. Maintain clear notes and escalate any critical concerns/issues to the correct internal stakeholders
Qualification
Required
Minimum 2-3 years of customer service experience, preferably in platform/SaaS support roles
Proven track record of meeting (or exceeding) CSAT targets and ticket/call response and resolution goals
Proficiency with call center tools, CRM software and/or ticketing systems
Strong verbal and written communication skills with a friendly, empathetic and helpful demeanor
Excellent problem-solving abilities and technical troubleshooting skills
Ability to remain calm, professional, and solution-focused under pressure
Alignment with OneApp's core values: Tenacious, Hungry, Compassionate, Humbly Confident
Preferred
Spanish language proficiency is preferred, but not required
Benefits
Medical, Dental and Vision Benefits
401K Plan
Unlimited PTO
Company
OneApp
OneApp offsets economic housing setbacks with modern, innovative solutions and a goal to house 1M people by 2032.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nat Parker
Chief Operating Officer
Company data provided by crunchbase