Tempus AI · 1 day ago
Customer & Strategy Operations Associate
Chicago, IL
Full-time
Onsite
Entry, Mid Level
$80K/yr - $110K/yr
2+ years expTempus AI is a company focused on precision medicine and advancing the healthcare industry through AI technology. The Customer & Strategy Operations Associate will serve as the analytical backbone of the Customer Success organization, focusing on data analysis, reporting infrastructure, and operational insights.
Artificial Intelligence (AI)BiotechnologyHealth CareMachine LearningMedicalPrecision Medicine
Responsibilities
KPI Identification: Collaborate with leadership to identify, define, and standardize key performance indicators (KPIs) that measure the health and effectiveness of the Customer Success organization
Dashboard Development: Design, build, and maintain foundational reporting dashboards using Looker, Excel, and Google Sheets to monitor customer success and experience metrics
Data Integrity: Continuously monitor data systems for errors or updates, serving as the primary validator of metric data to ensure accuracy in reporting
System Maintenance: Work with Salesforce (SFDC) and internal databases to ensure data hygiene and proper tracking mechanisms are in place
Root Cause Analysis: Analyze issues to identify root causes and specific improvement opportunities within the CS organization, supporting the wider team’s use of data-driven solutions
Operational Insights: Interpret intricate data to derive actionable insights that drive operational efficiency and scalability
Strategic Recommendations: Assist the Senior Manager in recommending strategic insights based on thorough data analysis
Opportunity Identification: Proactively audit the Customer Success ecosystem to identify high-impact opportunities where AI agents can automate workflows, reduce manual overhead, and enhance the customer experience
Tempus One Collaboration: Serve as a CS liaison to the Tempus One agent building teams, translating operational needs into technical requirements for agent development
Cross-Functional Testing: Lead the design and execution of internal pilot programs, collaborating cross-functionally to test agent efficacy, refine logic, and ensure high-quality outputs before broader rollout
Lifecycle Management: Build and manage comprehensive project plans covering the end-to-end lifecycle of AI agents, including initial release, performance monitoring, and long-term maintenance
Cross-Functional Ideation: Lead meetings with internal stakeholders—including Lab, Business Intelligence (BI), Commercial Systems, HR, and Legal—to cross-functionally ideate on strategies for improving organizational KPIs
Executive Presentation: Craft high-impact presentations (PPT/Google Slides) for executive-level leadership that visualize the status of CS metrics and strategic initiatives
Cross-Functional Alignment: Collaborate with Business Intelligence and Engineering teams to troubleshoot data discrepancies and ensure cohesive project execution
Qualification
Required
Bachelor's degree in Engineering, Science, or a related field
2-3 years of experience in a data analyst or strategy associate role
Experience building and deploying agents to automate manual tasks
Healthcare experience is a plus, specifically within the oncology or life science space
Advanced proficiency in Excel and Google Sheets (pivot tables, VLOOKUPs, complex formulas) is required
Strong SQL skills are required for data extraction and analysis
Experience creating presentations in PowerPoint and Google Slides is required
Exceptional analytical capabilities with the ability to interpret data and identify trends
Ability to thrive in an ambiguous, fast-paced environment and manage projects from inception to completion
Excellent communication skills with the ability to tailor technical information to non-technical senior leadership
Preferred
Experience with Looker or Tableau is strongly preferred
Experience with Salesforce (SFDC) is highly preferred
Benefits
Incentive compensation
Restricted stock units
Medical and other benefits
Company
Tempus AI
Tempus is making precision medicine a reality by applying AI in healthcare, deriving insights from our expansive library of clinical data and molecular data.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.29BKey Investors
Ares ManagementGoogleBaillie Gifford
2025-06-30Post Ipo Debt· $650M
2025-02-19Post Ipo Debt· $300M
2024-06-14IPO
Leadership Team
Eric Lefkofsky
Founder and CEO
Shane Colley
CTO
Recent News
Business Wire
2026-01-22
2026-01-13
Company data provided by crunchbase