Information Security Media Group (ISMG) · 13 hours ago
Information Technology Support Specialist
Princeton, NJ
Full-time
Onsite
Entry, Mid Level
$60K/yr - $75K/yrInformation Security Media Group (ISMG) is a global intelligence firm and media powerhouse specializing in cybersecurity and digital transformation. They are seeking a proactive IT Support Specialist to ensure smooth day-to-day IT operations by providing technical support and managing equipment in their Princeton HQ. This role involves hands-on support, maintaining security, and collaborating with teams to enhance the technology experience.
Cyber SecurityInformation TechnologyInternetMarketingRisk ManagementSecurity
Responsibilities
Serve as the first point of contact for break/fix issues and daily technical support needs in the Princeton office
Oversee the deployment, return, and lifecycle management of company devices; maintain accurate equipment inventory and conduct regular audits
Identify and resolve patching failures to ensure systems remain updated and secure
Monitor alerts from security tools and remediate vulnerabilities in a timely manner
Provide reliable in-person support for staff in both the Princeton and NYC offices
Act as primary support for US time zone during manager absences; collaborate with IT team members in India and across other locations to ensure seamless global coverage
Maintain accurate records of support activities, troubleshooting steps, and resolutions to improve efficiency and knowledge sharing
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology, or a related field (or equivalent professional experience)
Experience providing Tier 1 and Tier 2 IT support in a fast-paced professional office environment
Strong knowledge of computer hardware, operating systems (Windows and Mac), and common business applications
Experience with device imaging, software deployment, and endpoint management tools
Familiarity with patch management, vulnerability monitoring, and endpoint security solutions
Excellent troubleshooting skills with a structured and methodical approach to problem-solving
Strong interpersonal and communication skills with the ability to support users of varying technical levels
Ability to manage multiple tasks, set priorities, and meet deadlines independently
Willingness to travel occasionally to support the NYC office
Benefits
High-growth, global organization with clear momentum and market leadership
Collaborative team of innovative thinkers and creative professionals
Supportive culture that values autonomy and excellence
Continuous learning and professional development
Company
Information Security Media Group (ISMG)
Information Security Media Group (ISMG) is the world’s largest media organization devoted solely to information security and risk management.
Founded in 2006
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Sanjay Kalra
Chief Executive Officer
Recent News
Company data provided by crunchbase