MatchPoint · 4 hours ago
Senior Desktop Engineer / Desk-Side Support
Louisville, KY
Contract
Onsite
Senior Level
$28/hr - $32/hrMatchPoint Solutions is a fast-growing global IT-Engineering services company providing technology solutions to various clients. They are seeking a Senior Desktop Engineer to provide onsite desktop engineering and desk-side support following a Microsoft tenant-to-tenant migration, focusing on Windows 11 and Microsoft 365 support.
Consumer ElectronicsInformation TechnologyRoboticsSoftware
Hiring Manager
Hyder khan
Responsibilities
Provide onsite desk-side support during and after tenant-to-tenant migration activities
Support Windows 11 and Microsoft 365 post-cutover issues, including Outlook, authentication, and application access
Execute and support large-scale iPad upgrades and re-authentication efforts across approximately 1,200 to 2,000 devices
Troubleshoot Active Directory and Azure Active Directory identity, login, and access issues
Resolve application issues, missing software, and configuration inconsistencies
Escalate complex issues and collaborate with Microsoft and third-party vendors as needed
Deliver Day 2 support focused on stabilization and issue resolution
Serve as a visible, customer-focused onsite support presence
Ensure high end-user satisfaction and minimal business disruption
Qualification
Required
Strong hands-on experience with Windows 11 and Microsoft 365
Working knowledge of Active Directory and Azure Active Directory authentication
Experience supporting iPads in an enterprise environment
Proven background in desktop engineering or desk-side support
Company
MatchPoint
Born in Silicon Valley, 2006. Our ambition was to craft world-class teams to empower businesses facing tech's relentless tide. But ambition evolved.
Founded in 2006
1001-5000 employees
H1B Sponsorship
MatchPoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2022 (1)
2021 (8)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Gowthami U
Talent Acquisition Partner
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