Bank of Hawaii · 17 hours ago
Technician IT Desktop Support
Honolulu, HI
Full-time
Onsite
New Grad, Entry Level
0+ years expBank of Hawaii is seeking a Technician IT Desktop Support to assist with the installation, configuration, and production support of endpoint devices. The role involves maintaining documentation, supporting production environments, and collaborating with vendors to ensure service levels are met.
BankingFinanceFinancial ServicesWealth Management
Responsibilities
Production Maintenance: Supports production environment in relation to desktop personal computers, desktop telephones, cell phones, and any other endpoint devices. Logs/tracks problems, responds to questions/support requests, and meets established service levels. Handles customer requests for telecommunications support. Assesses impact of user problems. Assigns outstanding problems to appropriate support team, ensures priorities/deadlines are established. Follows-up according to procedures and confirms resolution with user prior to closing reports. Monitors endpoint device performance levels and develops appropriate alerting/reporting processes. Implements program/system updates and enhancements in accordance with policies and IT standards. Assists in endpoint device updates, and ensures processes are in place so similar updates are applied to underlying infrastructure and associated interfaces. Maintains documentation of IT procedures, system configuration standards, maintenance, and upgrades. Maintains knowledge of assigned products and services. Follows risk management guidelines and procedures, ensuring compliance
Implementation: Implements and maintains endpoint devices as specified by a set of requirements. Develops and maintains documentation of all technical development and subsequent revisions. Maintains and enhances third-party software. Plans/executes endpoint device installations and upgrades, including security and program configuration and maintenance for business applications and databases in production, development, test, and disaster recovery environments
Systems Analysis: Provides systems and/or process analysis and design to meet functional and organizational requirements. Incorporates BOH information security policies and procedures into all system designs and the reuse of existing components within designs where feasible and efficient. Supports full systems life cycles which include hardware or software replacement and redesign
Testing: Adheres to test plans, incorporating Corporate Testing Standards. Independently performs testing activities. Identifies and defines processes for acceptance testing and reviewing results. Ensures results are documented and approvals are received. Analyzes problems and ensures resolution. Participates in the development of application recovery plans, ensuring they are reviewed, tested, and documented accordingly
Vendor Management: Serves as a primary interface with vendors/service providers, ensuring maintenance of vendor and Bank relationships. Assists in managing vendor to deliver agreed-upon service levels and delivery commitments related to systems performance. Initiates communication with vendor and, if any, escalates with vendor management for problem resolution. Assists in the development of Request for Information (RFIs), Request for Proposal (RFPs), and business cases. Participates in evaluation of vendor proposals and performance
Leadership: Participates in team events and projects. Educates users on endpoint devices, and acts as an IT consultant. Provides cross training with other team members to maintain effective back up. Participates in the evaluation and implementation of new technology. Takes initiative to become educated and knowledgeable on topics that pertain to technology and role. Monitors trends and new developments in specific technologies. Develops and communicates career goals to management, works with management to develop plan for achieving career objectives. Participates in interviews and selection of prospective new staff members
Business Partnership: Maintains a positive business relationship with business units/partners. Understands business strategy and provides input in support of those strategies. Communicates project status and schedules proactively
Performs all other miscellaneous responsibilities and duties as assigned
Qualification
Required
Bachelor's degree from an accredited institution or equivalent work experience
Minimum of 0 – 2 years of work experience in information technology supporting endpoint devices
Demonstrated proficiency and expertise with personal computers in a networked environment and with Microsoft applications (Outlook, Word, Excel, Access, PowerPoint and SharePoint) or similar software
Basic knowledge and experience in Windows systems administration, systems monitoring, troubleshooting, installing and configuring Windows, and patching and securing the Windows Operating System
Basic knowledge of server virtualization concepts, imaging, and configuration management
Basic scripting knowledge such as Windows PowerShell, VBScript, and DOS
Knowledge and understanding of industry trends and new technologies and ability to apply this to day-to-day work activities
Excellent oral and written communication skills
Effective interpersonal skills and collaborative style to include teamwork and team building ability
Understanding of contractual agreements
Ability to work independently and drive assigned tasks through to completion
Understands the discipline of business process management
Effective conflict management and negotiating skills
A self-starter with a strong willingness to learn and accept instruction
Capacity to take initiative, and ability to accept change and adapt to shifting priorities
Willingness to identify problems and come up with creative solutions
Willingness to become a 'subject matter expert' in multiple support areas
Possess critical thinking, analytical ability, and problem solving skills
Able to think and react positively and professionally even in stressful situations
Effective time management and prioritization skills
Ability to work flexible hours including holidays, weekends and evenings as needed and assigned
Company
Bank of Hawaii
Bank of Hawaii Corporation is a bank holding company that provides a wide range of banking services.
1001-5000 employees
H1B Sponsorship
Bank of Hawaii has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$162M2024-06-18Post Ipo Equity· $162M
1978-01-13IPO
Leadership Team
James C. Polk
Vice Chair and Chief Banking Officer
Matt Emerson
Vice Chair - Chief Retail Banking Officer
Recent News
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