CaixaBank Tech · 15 hours ago
System Reliability Engineer - Level 2
Needham, MA
Full-time
Onsite
Entry, Mid Level
$65K/yr - $75K/yr
1+ years expSilk is looking for an experienced Level 2 System Reliability Engineer to help scale their rapidly growing business. The role involves troubleshooting and resolving technical issues for customers while collaborating with various teams to improve customer experience and product offerings.
AnalyticsArtificial Intelligence (AI)IT Infrastructure
Responsibilities
Provide direct technical assistance with customers for operational tasks and technical issues
Independently investigate and troubleshoot customer problems to resolution
Perform corrective maintenance activities with customers involving the Silk software platforms
Collaborate with Global Support and Engineering on advanced issues
Provide product knowledge to customers for maximizing the use of Silk solution features
Manage customer cases/tickets including communication tracking
Write customer-facing knowledgebase articles
Qualification
Required
Strong team building skills working with an inclusive, global team is paramount
Excellent customer service skills and a customer-focused attitude
Strong problem-solving skills: troubleshooting, problem analysis, and resolution determination while using good judgment/decision-making abilities
Self-motivation and an ability to use initiative
Strong written and verbal communication skills (spoken and written English is mandatory, but additional languages are a plus)
Effective learning skills and the willingness to learn new things and adapt quickly
Strong multi-tasking skills
Excellent organizational skills and attention to detail
A genuine passion for technology and desire and aptitude to increase the technical skill level required
Cultural sensitivity
Knowledge of Linux operating systems
One year or more of experience working in a 'customer-facing' role; technical support roles are preferred
Experience working in an on-site office atmosphere is preferred
Preferred
Knowledge of LAN/WAN networking
Knowledge of MS Windows Server operating system
Knowledge of Cloud Infrastructure
Knowledge of enterprise storage fundamentals
Company
CaixaBank Tech
CaixaBank Tech develops end-to-end financial solutions to reinvent banking through technology.
501-1000 employees
Funding
Current Stage
Late StageRecent News
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