Chase · 11 hours ago
Product Operations Change Management Vice President
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Mid, Senior Level
7+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As a Vice President on the Change Management team, you will define and improve a repeatable framework that drives sustained adoption of change initiatives, partnering with stakeholders to enhance the overall product operating model.
BankingFinancial Services
No H1B
Responsibilities
Lead planning, prioritization, piloting, scaling, and measurement of changes that impact the Product, Experience & Technology (PXT) community to drive sustained adoption and an effective pace of change
Maintain transparency of the PXT change agenda by managing the change calendar and backlog; collaborate with stakeholders to identify cross-impacts across personas and resolve conflicts
Manage a portfolio of large-scale changes and collaborate cross-functionally to deliver them through the end-to-end change management lifecycle
Define and scope change initiatives, identify key stakeholders, and establish clear success metrics
Develop planning artifacts (project plans, impact assessments, communications and training plans) to enable thoughtful execution
Document audience personas and change impacts to inform recommendations on timing and rollout approaches
Facilitate retrospectives and reinforce changes as needed to ensure sustainment
Gather stakeholder feedback and sentiment throughout the lifecycle and adjust strategies to improve adoption
Provide regular status updates to sponsors, project teams, and key stakeholders
Define, monitor, and report on success metrics and employee sentiment to ensure disciplined, intentional management of change impacts with measurable outcomes
Identify opportunities and drive enhancements the change management process based on ongoing monitoring and feedback
Qualification
Required
Bachelor's degree
7+ years of relevant experience in Change Management, Project Management, Process Design, Consulting, Strategy, Transformation, Product, or Business Management roles
Highly motivated self-starter with excellent time management and prioritization skills
Strong executive presence and excellent written and verbal communication skills
Adept at forging strong internal relationships across a broad range of functions
Self-motivated and able to work with high degree of independence and ownership
Ability to design and operationalize processes from strategic intent through to E2E execution
Excellent attention to detail, program / project management and organizational skills
Comfortable navigating matrixed environment / ambiguous environment and defining direction
Strong analytical and logical problem solving skills
Preferred
Prosci change management certification and/or demonstrated change management experience preferred
Product operating model and / or large-scale transformation experience preferred
Familiarity with Agile principles and Product Management preferred
Monday.com experience preferred
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
Financial Sector Technology
2026-02-05
2026-02-05
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