AdvancedMD · 1 day ago
Associate Operations Technician
South Jordan, UT
Full-time
Hybrid
Entry Level
2+ years expAdvancedMD is a healthcare technology company that provides a unified cloud suite of medical office software. The Associate Operations Technician will be responsible for monitoring, maintaining, and supporting the performance of the cloud-based healthcare platform, ensuring system availability and stability while collaborating with cross-functional teams.
Cloud ComputingHealth CareSoftware
Responsibilities
Troubleshoot, analyze, and research to resolve repeating issues and complex problems, documenting findings and developing procedures to prevent future issues
Follow standard operating procedures while recommending improvements based on experience and observations
Serve as a point of escalation for critical customer issues
Contribute to improving AdvancedMD's system performance and stability
Build and maintain knowledge as you develop expertise
Train and mentor new Operation Technicians
Assist with long-term projects and operational issues as needed
Show willingness to grow in knowledge and span of responsibility
Demonstrate strong communication skills in emails, phone calls, in-person interactions, and tickets
Report incident status to key stakeholders
Verify and follow up on customer-related issues
Document incidents by creating tickets with complete information following SLA guidelines
Qualification
Required
High School Diploma or equivalent
Minimum 2 years of relevant experience
Background in distributed or mainframe operations
Preferred
Associate's Degree in IT Studies
Strong communication and interpersonal skills
Operational knowledge of Windows Server, Microsoft SQL, container technologies (Kubernetes), and cloud infrastructure concepts. AWS-specific experience is a plus
Hands-on experience with observability software like Splunk, Nagios, and Sentry One
Familiarity with alert management systems like Jira Service Manager
Experience with ticketing systems such as Jira
Proficiency in following, creating, enhancing, and documenting Standard Operating Procedures (SOPs). Confluence experience is a plus
Strong understanding of incident management processes
Ability to work effectively in high-pressure situations
Benefits
Comprehensive health, dental, and vision insurance
401(k) with generous company match
Paid time off and holidays
Hybrid and remote work opportunities
Career growth and development support
Collaborative, team-oriented culture
Company
AdvancedMD
AdvancedMD is a healthcare technology company that offers cloud medical office software to ambulatory medical practices.
501-1000 employees
H1B Sponsorship
AdvancedMD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2024-10-30Acquired
Leadership Team
Amanda Sharp
Chief Executive Officer
Nupura Kolwalkar-Rana
Chief Product and Technology Officer
Recent News
2025-12-16
2025-10-24
Company data provided by crunchbase