Foxit · 15 hours ago
Customer Support Rep, Level 2 North America
Fremont, CA
Full-time
Hybrid
Mid LevelFoxit is a company that provides enterprise technical support, and they are seeking a Customer Support Representative II. In this role, you will serve as a Tier 2 technical support escalation point, managing complex issues and supporting enterprise customers with large deployments.
ComputerDocument ManagementEBooksInformation TechnologyProductivity ToolsSoftware
Responsibilities
Serve as a Tier 2 technical support escalation point, resolving complex product, configuration, and deployment issues
Manage customer escalations, including difficult or hostile interactions, with professionalism and confidence
Support enterprise customers with large environments (thousands of licenses)
Lead or participate in extended customer meetings (up to 2+ hours), including troubleshooting sessions, demos, and Q&As for large user groups
Run or assist with product demos, training sessions, workshops, and seminars (preferred)
Document cases thoroughly and follow escalation SOPs, ensuring proper due diligence when involving higher-tier teams
Collaborate closely with internal teams to troubleshoot issues and brainstorm solutions
Adapt quickly to changing priorities and multitask effectively
Act as a point of contact for multiple departments on escalations and procedural questions
Qualification
Required
Proven technical support experience (required)
Strong verbal and written customer communication skills
Experience handling escalations and complex customer scenarios
Ability to present technical information clearly to both technical and non-technical audiences
Preferred
Experience with one or more of the following: SSO / SAML
Cloud Identity Providers (e.g., Azure AD / Entra ID, Okta)
Active Directory & GPOs
PowerShell and command-line scripting
SharePoint integrations
Deployment tools (Intune, PDQ, JAMF)
Company
Foxit
Founded in 2001, Foxit is a leading provider of innovative PDF and eSignature products and services, helping knowledge workers increase productivity and do more with documents.
Founded in 1996
501-1000 employees
H1B Sponsorship
Foxit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (6)
2023 (4)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Eugene Xiong
Founder & Chairman
Rowan Hanna
Chief Information Officer
Recent News
2026-01-09
2025-12-24
Company data provided by crunchbase