Mercy · 13 hours ago
Senior Practice Manager - Olive/Mason
St Louis, MO
Full-time
Onsite
Senior Level
5+ years expMercy is dedicated to delivering high-quality healthcare services, and they are seeking a Senior Practice Manager to ensure efficient operations and patient care. This role involves providing operational oversight, strategic direction, and leadership for Mercy Primary Care practices, while collaborating with physicians and caregivers to enhance performance and workflows.
AssociationChild CareFertilityHealth CareRehabilitation
Responsibilities
Supervise caregivers to ensure superior patient experience, caregiver engagement, and patient outcomes
Select, supervise, and support practice staff
Arrange and coordinate role-based training programs
Provide practice-level orientation for new caregivers
Oversee staffing performance, daily functions, and workflow efficiency
Complete and deliver annual performance reviews
Develop and coordinate caregiver engagement plans
Communicate regularly with physicians, APPs, and caregivers to ensure alignment and teamwork
Connect physicians, APPs, and staff with resources such as training, peer support, or reference materials to help achieve value‑based outcomes
Provide overall leadership of Patient Experience goals, initiatives, and action plans
Lead service recovery efforts within the practice
Manage provider schedules and staffing to ensure optimal patient access to their care team
Ensure a culture of compassionate, patient‑centered care across all practice locations
Oversee daily operations of one or multiple primary care practice sites
Ensure operational standards are implemented, followed, and continuously improved
Coordinate with facilities management to maintain a clean, safe, and efficient physical environment
Deploy EHR and other technology tools to improve outcomes, documentation accuracy, and workflow efficiency
Educate staff on day‑to‑day policies, procedures, and compliance requirements
Oversee timely completion of assigned departmental work queues (e.g., GFE, Referral In, Follow-up)
Monitor and manage practice financial performance, including visit volumes, insurance denials, and prior authorizations
Analyze key performance metrics to identify opportunities for improvement and implement solutions
Support leadership in achieving performance measurement goals and executing strategic initiatives
Identify opportunities to improve productivity, patient access, and operational efficiency
Collaborate with providers and leadership to achieve growth and productivity goals
Assist with long-term practice strategy, development, and execution of improvement initiatives
Lead implementation of systemwide initiatives, technology enhancements, and process changes
Supports leadership in performance measurement, goal attainment, and strategic planning
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent
5 years of healthcare or supervisory experience
Ability to inspire and motivate caregivers to achieve practice goals
Competence in identifying issues and implementing effective solutions
Clear and concise verbal and written communication skills
Ability to collaborate effectively with physicians, caregivers, and cross-functional teams
Ability to prioritize tasks and manage multiple responsibilities
Flexibility to adjust to changing priorities and fast-paced environments
Preferred
Bachelor's degree in healthcare administration, business, or related field
Benefits
Medical, dental, and vision coverage
Paid time off
Tuition support
Matched retirement plans for team members working 32+ hours per pay period
Company
Mercy
Mercy is a U.S. health system that provides heart, children’s, and orthopedic care services.
Founded in 1986Saint Louis, Missouri, USA
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$2.2MKey Investors
Patient-Centered Outcomes Research InstituteFCC
2025-04-08Grant
2022-01-14Grant· $2.2M
Leadership Team
Mike Mudd
Chief Operating Officer
David Argueta
Senior Vice President - President of Community Operations
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