CIM Group · 14 hours ago
Desktop Engineer
Phoenix, AZ
Full-time
Onsite
Senior Level
6+ years expCIM Group is a community-focused real estate and infrastructure owner, operator, lender, and developer. They are seeking a Desktop Engineer to provide high-quality customer-focused service and support, design and install technological tools, and assist with infrastructure support tasks across multiple locations.
Asset ManagementCommercial Real EstateFinanceFinancial ServicesProperty DevelopmentProperty Management
Responsibilities
Receives referrals from tier 1/help desk support and troubleshoots and diagnoses and resolves more complex operating errors
Installs and configures software or hardware updates or patches
Ensures systems and workstations are compliant with organizational policies and security standards
Configure, onboard and maintain small office network equipment
Participate in rolling out applications individually and through SCCM centralized Desktop deployment
Evaluate the needs of properties managed by the company and request purchase of equipment through inventory control
Evaluates and resolves network connectivity or communications systems issues
Provide support resources for AV equipment and services including web conferencing, conference center events, and meeting room support
Troubleshoots errors or malfunctions and performs unscheduled or routine maintenance
Analyzes user needs; builds, modifies, installs, and tests products
Maintain awareness of trends analysis to identify and escalate major incidents and problems and escalate quickly
Assist with Asset management/inventory management as described in Policy & Procedure documentation
Give input into process improvement including ServiceNow enhancements for better client servicing
Develops and maintains documentation related to systems or workstations and may provide user training
Assist with onboarding and offboarding properties throughout the US
Software implementation using group policy
Performs work under minimal supervision. Handles complex issues and problems and refers only the most complex issues to higher-level staff
Assist with Windows Server installation & configuration
Assist with Router configuration, PRIs, and analog lines
Assist in administrative tasks with company sponsored collaboration tools such as SharePoint, ShareFile, Teams, and WebEx
Ability to lift/carry/push/pull up to 50 lbs. of equipment
Ability to walk or stand for extended periods of time
Ability to crawl under desks to remove and install PC hardware and perform cable management duties
Ability to work nights and weekends and participate in on call rotation
Must be detail oriented
Some travel is required to remote sites
Qualification
Required
Bachelor's Degree, in any discipline, or comparable years of experience
Minimum six years' experience in a client-focused customer-oriented service and support/technical role
Excellent written and verbal communication skills and the ability to easily connect with all types of people, with a keen eye for detail and multi-tasking
Ability to address and communicate in a customer friendly manner in all interactions with team members and users/clients
Ability to read and write correspondence and reports, as well as the ability to effectively and respectfully present information to customers, clients, employees, and vendors
Excellent verbal, non-verbal and written communication with end users
Ability to translate technical information into a manner that end users can understand
Ability to understand computing numbers (megabytes, gigabytes, binary numbers)
Ability to define problems, collect data, establish facts, and draw conclusions, using deductive reasoning to identify problems and offer solutions
Ability to manage many short-term tasks and long-term projects concurrently, escalating to senior member of the team as necessary
Expert-level knowledge of Microsoft Desktop Operating systems, as well as supporting Microsoft Office software
Proficient-level knowledge of network fundamentals (IP, gateway, DNS, routing), Exchange ActiveSync, Cisco routers, firewalls, IOS, various email systems & protocols (Exchange, IMAP)
Proficient-level knowledge with virtualization technology is helpful (VMWare, Citrix, HyperV)
Working knowledge of Active Directory
Ability to multi-task in a challenging and fast-paced environment with a sense of urgency
Passionate about providing outstanding customer service and candidate experience
Must be able to work well independently and in a team environment
Preferred
IT Certifications a Plus (Microsoft, Apple, ITIL, PMI)
Benefits
A variety of Medical, dental, and vision benefit plans
Health Savings Account with a generous employer contribution
Company paid life and disability insurance
401(k) savings plan, with company match
Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
Up to 16 hours of volunteer time off
Up to 16 weeks of Paid Parental Leave
Ongoing professional development programs
Wellness program, including monthly and quarterly prizes
And more!
Company
CIM Group
CIM is a community-focused real estate and infrastructure owner, operator, lender and developer.
501-1000 employees
H1B Sponsorship
CIM Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (9)
2022 (3)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$47.5M2023-11-27Debt Financing· $47.5M
2021-05-15Undisclosed
Leadership Team
Bernard Ryan
Managing Director, Head of Insurance Solutions
Recent News
Crain's New York Business
2026-01-21
Hotel Management Network
2026-01-15
Company data provided by crunchbase