Ikon Technologies · 11 hours ago
Help Desk Support Specialist
Arlington, TX
Full-time
Onsite
New Grad, Entry LevelIkon Technologies is a financial technology company that provides a mobile app and digital tools to help auto lenders and borrowers manage payments and account communication more efficiently. They are seeking a dependable and detail-oriented Help Desk Support Specialist to provide first-level technical assistance to customers using the CarCard app, focusing on login issues, app navigation, and common technical questions through inbound phone support.
HardwareInformation TechnologySoftware
Responsibilities
Serve as first-level (Tier 1) support for inbound customer calls related to CarCard App access and usage
Assist customers with login issues, password resets, and basic app functionality
Troubleshoot common technical problems using established SOPs, scripts, and knowledge base resources
Clearly and patiently guide customers through step-by-step technical instructions
Accurately document customer interactions, issues, and resolutions in internal systems
Escalate unresolved or complex issues to the appropriate support teams following defined procedures
Maintain a professional, calm, and helpful demeanor when assisting frustrated or confused customers
Support basic administrative tasks, including preparing and printing PDF documents
Assist with simple Canva tasks such as flyers, basic visuals, or internal materials as needed
Maintain consistent service quality, accuracy, and follow-through on all customer interactions
Qualification
Required
Strong verbal communication and active listening skills, with the ability to clearly guide customers through technical steps
Comfort assisting customers with basic technical or mobile app issues, including login support and app navigation
Ability to follow documented troubleshooting guides, scripts, and procedures accurately and consistently
General computer proficiency, including mobile apps, passwords, email, PDFs, and internal systems; basic Canva or document formatting experience a plus
Previous customer service, call center, or entry-level help desk experience, including Tier 1 technical or application support
Reliable, detail-oriented, and professional, with the ability to remain calm and effective in a high-volume or repetitive call environment
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Company
Ikon Technologies
ikon Technologies is is providing hardware and software solutions to the Telematics and Automotive industry.
Founded in 2018
51-200 employees
H1B Sponsorship
Ikon Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
Funding
Current Stage
Growth StageLeadership Team
Sam Mahrouq
Chief Executive Officer
Company data provided by crunchbase