Talent Portus ยท 4 hours ago
Junior Desktop Support Analyst
Charleston, SC
Contract
Onsite
Entry Level
1+ years expTalent Portus is seeking a Desktop Support Analyst to join a high-performing, collaborative team in North Charleston, South Carolina. This role focuses on providing onsite hardware and software support, ensuring a high-quality end-user experience.
Computer Software
Responsibilities
Provide onsite hardware and software support for desktops, laptops, mobile devices, and peripherals
Serve as the first point of contact for end-user support across Windows 10/11 environments
Triage, resolve, and document support requests using Zendesk (or similar ticketing systems)
Deliver white-glove support to executives and internal team members
Assist with conference room and basic AV setup and troubleshooting
Manage onsite IT equipment inventory, including imaging, deployment, and shipping for new hires and replacements
Support Microsoft 365 applications and business-critical software
Assist with user access and device management using Okta and Microsoft Intune
Maintain accurate documentation of work performed and support procedures
Participate in ticket queue rotations and contribute to team knowledge sharing
Qualification
Required
1โ3+ years of IT support experience in a corporate or professional services environment (open to more experienced candidates)
Strong customer service skills and a proactive, problem-solving mindset
Clear and professional verbal and written communication
Ability to follow processes, document work, and escalate issues appropriately
Basic understanding of networking and enterprise IT environments
Commute to this job's location
Working in an onsite setting
2+ years of work experience with Microsoft 365
Preferred
A+ certification
Familiarity with ITSM practices and support documentation
Company
Talent Portus
๐ช๐ฒ๐น๐ฐ๐ผ๐บ๐ฒ ๐๐ผ ๐ง๐ฎ๐น๐ฒ๐ป๐ ๐ฃ๐ผ๐ฟ๐๐๐ โ your trusted partner in IT staffing and recruitment across the United States.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase