Kiewit · 9 hours ago
Service Delivery Technician
Omaha, NE
Full-time
Onsite
New Grad, Entry Level
0+ years expKiewit is a leading construction and engineering company, and they are seeking a Service Delivery Technician to provide outstanding support and customer service across the organization. The role involves handling inbound calls, cases, and chat requests, while collaborating with internal teams to resolve customer issues efficiently.
Building MaterialConstructionIndustrial EngineeringMiningOil and GasTransportation
Responsibilities
Provides general support and troubleshooting assistance via phone, chat and tickets, resolving issues upon first customer contact wherever possible
Collaborating with internal partner teams to efficiently and effectively escalate items, minimizing the impact to the customer
Develop strong relationships with field personnel; provide excellent customer service in support of the Kiewit business units
Understand and fully utilize technology to alleviate customer-impacting concerns; accountable for prompt and accurate assignment and resolution of service requests
Understand Kiewit’s core business and demonstrate a sense of urgency toward business-critical issues; Team members must be willing to go above and beyond in support of Kiewit’s districts and projects
Understand and follow processes, procedures, and internal controls and escalate areas of concern to leadership immediately
Reliable and consistent attendance
Support and participate in collaboration activities to promote and implement continuous process improvement
Qualification
Required
High School Diploma
0 - 2 years experience in a helpdesk environment, or equivalent experience supporting customers or corporate end-users
Working knowledge of computers and experience in the use of the Microsoft suite
Strong written and verbal communication skills; clearly conveys messages and ideas, gains understanding; generates interest and holds attention, listens and is open to the ideas of others
Highly motivated and self-directed; initiative and a sense of urgency to get things done
Ability to work with a high degree of accuracy with minimal supervision in a fast paced, high volume environment
Ability to develop specific goals and plans to prioritize, organize, and accomplish assigned work
Excellent customer service and collaboration skills; ability to connect and build relationships with others inside and outside the organization
Regular, reliable attendance
Work productively and meet deadlines timely
Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment
Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies
Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required
May work at various different locations and conditions may vary
Benefits
Top-tier medical, dental and vision plans covering eligible employees and dependents
Voluntary wellness and employee assistance programs
Life insurance
Disability
Retirement plans with matching
Generous paid time off
Company
Kiewit
At Kiewit, the projects we deliver make a difference, and we offer opportunities for you to make one, too.
10001+ employees
H1B Sponsorship
Kiewit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (13)
2023 (19)
2022 (23)
2021 (17)
2020 (30)
Funding
Current Stage
Late StageLeadership Team
Nicholas Vacanti
Sponsor
Recent News
Colorado School of Mines
2025-11-12
Company data provided by crunchbase