Xylem · 3 hours ago
Director, Platform Administration & Support
Charlotte, NC
Full-time
Onsite
Director/Executive
8+ years expXylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact. The Director, Platform Administration and Support will play a critical role in advancing Xylem’s digital transformation, acting as the strategic bridge between business stakeholders and the AI & Enterprise Data team to ensure reliable analytics and AI solutions that deliver measurable business value.
Professional ServicesSporting GoodsTravel
Responsibilities
Oversee the day-to-day operations of data platforms (strategic & legacy)
Ensure availability, performance, and reliability of deployed solutions
Monitor and optimize data workloads
Lead the resolution of AI & Analytic solution incidents and outages
Establish and manage support processes (e.g., ticketing, SLAs, escalations, and KPIs)
Define, implement and enforce data access controls, lineage tracking, and audit logging
Establish processes to maintain data accuracy, consistency, reconciliation, and trust
Define and lead QA process and end user acceptance testing
Standardize and document operational procedures and runbooks
Drive continuous improvement to reduce downtime and improve efficiency
Advocate for modernization of legacy platforms
Define, implement, and enforce data retention and archival policies to ensure regulatory compliance, cost-efficient storage, and responsible long-term data stewardship
Qualification
Required
Bachelor's degree in Computer Science, Data Engineering, Information Systems, or a related field
8 + years of experience in analytics, business intelligence, or data strategy roles
5+ years of experience in business relationship management or program management
Proven ability to lead cross-functional teams and influence senior stakeholders
Broad knowledge of Oracle, SQL Server, SQL, Azure Data Lake Services, PowerBI, Business Objects, Cognos, and traditional data warehousing technologies
Strong understanding of AI/ML concepts, analytics platforms, and enterprise data management principles
Benefits
Paid Volunteer Program
Xylem Watermark
Inclusion and belonging
Employee Resource Groups (ERG)
Company
Xylem
Xylem is the global leader in advanced technologies, solutions and services that address the world’s biggest water challenges.
10001+ employees
H1B Sponsorship
Xylem has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Bill Grogan
Senior Vice President and Chief Financial Officer
Matt Latino
VP, Finance and Segment CFO Americas, Applied Water Systems and Measurement & Control Solutions
Recent News
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