Chaminade University of Honolulu · 16 hours ago
Client Services Technician
Honolulu, HI
Full-time
Onsite
Entry Level
3+ years expChaminade University of Honolulu is dedicated to providing an education that prepares students for life and service. The Client Services Technician will maintain the integrity of computer workstations and serve as the primary contact for employees experiencing technical issues, coordinating with the IT department to enhance service efficiency.
EducationHigher EducationUniversities
Responsibilities
Set up workstations with computers and necessary peripheral devices
Prepare and install new desktops and laptop computer, including loading and configuring standard software suite
Diagnose and resolve computer hardware issues
Diagnose and resolve baseline software functionality
Diagnose and troubleshoot wireless issues
Provide walk-in technology assistance to students, faculty, and staff
Provide one-on-one end-user problem resolution via phone, in-person and/or email for students, faculty, and staff
Handle software deployments, upgrades and updates including desktop endpoint security
Maintain and perform inventory tasks
Provide basic support for learning management system
VoIP phone management and moves
Identify problems which must be escalated and refers them to the appropriate person within Information Technologies and Support
Maintain E-waste
Documents problems and their resolutions, along with time and resources needed for resolution in the University’s helpdesk database
Call vendors for quotes and order equipment and supplies
Perform other duties as assigned by the Director of Client Services
Qualification
Required
Associates degree or 3 years of technical/customer service experience
Strong communication and interpersonal skills with the ability to interact and work with individuals at all levels of the university
High degree of diplomacy along with discretion and ability to maintain confidentiality when working with sensitive information
High degree of technical competency
Broad knowledge of technology
Experience working with both Windows and Macintosh computers
Knowledge of Active Directory, main-frame-based administrative system and wireless networking is desirable
Proficiency in Microsoft Office Suite or related software
Organized with meticulous attention to detail
Must be customer oriented
Excellent project management skills and ability to manage multiple assignments and prioritize work and resources
Ability to meet deadlines
Ability to work flexible hours with minimal notice
Attention to detail with a focus on thoroughness and quality
High integrity and ethical standards
Duties involve intermittent sitting, standing, climbing stairs, and walking inclines
Must be able to lift 50 pounds, walk the campus with ease, and have excellent motor skills
Must have finger dexterity
Must be able to communicate information and ideas so that others will understand
This is a full time, non-exempt position. Forty hours per week (M-F) will be the general rule. However, depending on the project cycles and workflow demands of the department, additional hours or workday schedule changes may be occasionally required
Must be willing and able to work occasional nights and weekends and have a varying schedule when required
Observes all safety and health regulations and works in accordance with safe work procedures and policies of the University
Reports unsafe acts/conditions and injuries in a timely and proper manner
The employee is expected to adhere to all University policies while employed
An expressed willingness to respect and support the Catholic and Marianist identity of Chaminade University of Honolulu and to perform all duties in a manner consistent with Marianist educational values and mission of the University
Understanding of and respect for the University's designation as an institution that serves students of Native Hawaiian and Pacific Island ancestry
Preferred
Bachelor's Degree in a relevant subject
CompTIA A+ Certification
Company
Chaminade University of Honolulu
Chaminade University of Honolulu is a school in Honolulu.
201-500 employees
H1B Sponsorship
Chaminade University of Honolulu has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
$10.62MKey Investors
Minority Business Development AgencyNational Science FoundationKosasa Foundation
2022-11-21Grant· $0.6M
2022-08-18Grant· $10M
2022-08-08Grant· $0.03M
Recent News
University of Hawaiʻi System News
2025-02-19
The Garden Island
2025-02-19
GlobeNewswire News Room
2024-12-17
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