Kenco Group · 7 hours ago
Manager - Warehouse Control Systems Support
United States
Full-time
Remote
Mid, Senior Level
5+ years expKenco Group is one of the leading 3PL providers in the U.S., offering a dynamic and supportive work environment. The Warehouse Control System (WCS) Support Manager is responsible for leading the operational support of warehouse control systems and ensuring alignment with operational objectives across distribution centers.
AutomotiveInformation TechnologyLogisticsReal EstateSupply Chain Management
Responsibilities
Lead end-to-end WCS implementations, upgrades, and expansions, including requirements definition, design review, configuration, testing, cutover, and hypercare
Partner with automation vendors and system integrators to ensure solutions meet functional, throughput, and availability requirements
Develop a WCS roadmap aligned with automation strategy, network growth, and business objectives
Coordinate WCS integration with WMS, PLCs, sortation systems, AS/RS, conveyors, robotics, and other automation technologies
Own production support for WCS platforms, ensuring high availability and rapid incident resolution
Establish support models, escalation paths, SLAs, and on-call coverage
Lead root cause analysis for system issues impacting warehouse throughput or service levels
Drive continuous improvement initiatives to reduce downtime and improve system performance
Act as the primary point of contact between IT, warehouse operations, engineering, and automation vendors
Manage vendor relationships, contracts, and performance
Translate operational needs into technical requirements and actionable system changes
Build, lead, and mentor a team of WCS analysts, engineers, or support specialists (as applicable)
Define standards for system documentation, change management, testing, and deployment
Enforce IT and operational best practices, including cybersecurity, access control, and compliance
Evaluate new automation technologies and WCS capabilities
Support warehouse process optimization and throughput modeling initiatives
Other duties as assigned by management
Qualification
Required
Bachelor's degree in Information Systems, Engineering, Supply Chain or related required or equivalent years of experience required. Equivalent years of experience is defined as one year of professional experience for each year of college requested
5–10 years of experience supporting or implementing WCS, WMS, or warehouse automation systems
Hands-on experience with automated warehouse environments (e.g., conveyors, sorters, AS/RS, robotics)
Strong understanding of system integrations (WCS ↔ WMS ↔ PLC ↔ ERP)
Proven experience managing vendors, integrators, and cross-functional stakeholders
Ability to operate effectively in high-availability, 24/7 distribution environments
Preferred
Experience with leading WCS platforms (e.g., Dematic, Daifuku, Honeywell Intelligrated, Vanderlande, SSI Schaefer, KNAPP, etc.)
Knowledge of PLC concepts, industrial networks, and real-time controls
Experience supporting large-scale distribution centers or automated fulfillment facilities
Project management certification (PMP, Agile, or similar)
Experience with Blue Yonder, Manhattan, SAP EWM, or comparable WMS platforms
Benefits
Medical insurance including HSA, HRA and FSA accounts
Supplemental insurance including critical illness, hospital indemnity, accidental injury
Dental Insurance
Vision Insurance
Basic Life and Supplemental Life
Short Term and Long Term Disability
Paid Parental Leave
401(k)
Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
Employer Paid Holidays- 10 days
Company
Kenco Group
Kenco is a leading North American 3PL delivering custom, integrated logistics solutions that maximize supply chain efficiency.
5001-10000 employees
H1B Sponsorship
Kenco Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (13)
2023 (14)
2022 (9)
2021 (6)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Pritzker Private Capital
2022-10-06Private Equity
Leadership Team
Denis Reilly
President and CEO
Thomas Kaminsky
Chief Financial Officer
Recent News
2025-08-13
Company data provided by crunchbase