ePlus inc. · 8 hours ago
Support Billing Specialist
United States
Full-time
Remote
Mid Level
$21.63/hr - $26.44/hr
3+ years expePlus is a technology company that values collaboration and innovation. They are seeking a Support Billing Specialist to manage billing requests, ensure accurate invoicing, and provide excellent service to both internal and external customers.
Cloud ComputingData CenterInformation TechnologyIT ManagementSoftware
Responsibilities
Manage Support Billing requests timely and accurately
Complete timely and accurate invoicing-related tasks for multiple company divisions to include periodic recurring, miscellaneous, manual invoicing using Microsoft Excel and Word, and retrieval from special programs
Process and perform data entry of invoicing-related tasks including adjustments and updates, meeting daily/weekly/monthly deadlines
Distribute invoices daily via print, email and/or EDI
Ensure all attachments and changes are taken care of before the invoices are sent to the customers
Process all customers’ special billing requirements and invoice changes
Reprint original invoices and resend them to the customer
Demonstrate effective decision-making skills, applying critical thinking to understand short-term and long-term impact
Demonstrate ability to proactively address tasks and resolve issues with a sense of urgency by engaging appropriate business partners to drive to timely resolution
Crosstrain within the Billing department to act as back-up support for team members
Maintain accurate and updated procedures and support process improvement
Maintain excellent service to external and internal customers and effectively collaborate with business partners
Other duties and projects as assigned
Qualification
Required
3-5 years of experience in a billing or accounting operations/support environment
Proficient in MS Excel, Word, and Outlook and accounting software
Excellent interpersonal, verbal and written communication skills
Highly organized with the capability to follow standardized procedures along multiple phase processes
Detail-oriented, analytical, high initiative to function independently with little supervision yet work effectively on a team and with other business partners
Aptitude to multi-task effectively and prioritize work in a fast-paced work environment with daily/monthly deadlines
Analyze and resolve problems, offer creative solutions when needed
Preferred
Associates degree preferred
Benefits
401(k) eligibility
Employee stock purchase program
Various paid time off benefits, such as vacation, sick time, and personal leave
Company
ePlus inc.
ePlus is a customer-first, services-led, results-driven and trusted industry leader that helps organizations secure, modernize, optimize, and scale every aspect of their IT infrastructure.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-11-22IPO
Leadership Team
Mark Marron
CEO
Elaine Marion
Chief Financial Officer
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