Brady Corporation · 11 hours ago
Technical Support Representative
United States
Full-time
Remote
Entry, Mid Level
2+ years expBrady Corporation is a global leader in identification solutions serving various industries. They are seeking an intermediate-level Customer Technical Support Representative to provide advanced product support for their printing and scanning hardware and software products, focusing on customer inquiries and technical issue resolution.
Consumer GoodsE-CommerceIdentity ManagementManufacturingPrinting
Responsibilities
Provide timely phone/ email based customer technical support for Brady company products, including printers, scanners, and software
Address customer inquiries through phone, email, and case management systems
Diagnose and troubleshoot hardware, firmware, software, and connectivity issues
Support system integrations and configurations, performing remote diagnostics as needed
Research and adapt procedures or develop new solutions for technical problems, engaging engineering teams when necessary
Manage case lifecycle from intake to resolution, ensuring accurate documentation and follow-up
Maintain customer records and track trends within the CRM platform
Stay updated on technological developments and product changes to enhance service delivery
Qualification
Required
2+ years of experience in product troubleshooting with customers REQUIRED
Proficient with remote diagnostic tools and device management platforms
Skilled in troubleshooting and resolving non IT hardware, software, and system integration issues
Understanding of network fundamentals and communication protocols
Experienced with CRM platforms, including SAP, Salesforce, or Sugar
Strong analytical and troubleshooting skills, able to manage multiple priorities efficiently
Excellent written and verbal communication skills for technical explanations to non-technical users
Capable of working independently and collaboratively in a fast-paced environment
Preferred
Bachelor's degree in Computer Science, or a related field is not required but is a plus
Benefits
Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision
Generous 401(k) with company match
Paid time off and holidays
Opportunity to participate in incentive programs for all full-time employees
Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance
Education reimbursement opportunities
Scholarship program for children of Brady employees
A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities
Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)
Dress-for-your-day dress code
Charitable contributions matched through Brady's Matching Gift program
Company
Brady Corporation
BradyID is a cutting-edge platform that designs and manufactures printing systems and software.
5001-10000 employees
H1B Sponsorship
Brady Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (6)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1984-07-06IPO
Leadership Team
Russell Shaller
President and CEO
Thomas DeBruine
Chief Operating Officer
Recent News
Brady Corporation
2025-12-04
Company data provided by crunchbase