Denali Advanced Integration · 5 hours ago
Technical Support Specialist I
Garrett, IN
Part-time
Onsite
Entry Level
$22/hr - $27/hr
1+ years expDenali Advanced Integration is seeking a Technical Support Specialist I to ensure the operational efficiency and functionality of their solutions. This role involves providing on-site technical support, troubleshooting hardware and software issues, and maintaining a high level of customer satisfaction.
Information ServicesInformation TechnologySoftware
Responsibilities
Install, configure, and maintain Denali Solutions at customer locations
Collaborate with clients to understand their unique requirements and provide tailored solutions
Conduct on-site assessments to ensure compatibility and optimal performance of systems
Provide training to client's staff on the operation and maintenance of installed systems
Collaborate with the engineering team to enhance and customize solutions based on client feedback
Maintain accurate documentation of installations, configurations, and troubleshooting procedures
Effectively communicate with clients to address inquiries, provide technical support, and offer guidance on system optimization
Qualification
Required
High School Diploma
1-3 years of Experience
1-3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications
Strong ability to troubleshoot hardware and software problems
Strong written and verbal communication skills
Travels to customer locations as necessary to provide service
Attends regular ongoing education as scheduled by the employer or manufacturer of equipment
Preferred
Forklift certification or willingness to obtain
Benefits
Medical, dental, and vision insurance
A 401(k) plan and company contribution
Short-term and long-term disability coverage
Basic life insurance
Wellbeing benefits
Up to 6 scheduled paid holidays
Accrue up to 112 hours of PTO based on years of service
Up to 8 hours of paid volunteer time
Additional paid sick leave
Company
Denali Advanced Integration
Denali Advanced Integration delivers Enterprise IT solutions and services.
501-1000 employees
H1B Sponsorship
Denali Advanced Integration has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (2)
2021 (3)
Funding
Current Stage
Late StageLeadership Team
David M. Easley CPA
Chief Financial Officer
Eric Comeau
SR. Global Partner Business Manager
Recent News
Google Patent
2025-02-16
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