Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates · 1 day ago
Technology Support Analyst
New York, United States
Full-time
Onsite
Mid Level
$80K/yr - $90K/yr
3+ years expSkadden, Arps, Slate, Meagher & Flom LLP is one of the most prestigious law firms in the world, known for delivering high-quality legal advice. They are seeking a Technology Support Analyst to provide technology support for software, hardware, and various systems, ensuring a high level of customer service and effective problem resolution.
ConsultingLaw EnforcementLegal
No H1B
Responsibilities
Responds to local and central telephone helpline, support tickets and e-mails, assesses problems, and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate
Provides application support for both local installations and Citrix-based applications
Assembles, installs, configures, tests, images, troubleshoots, and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones, and Wi-Fi capable devices, audio visual equipment and software
Reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required
Provides assistance and advice on technology allowance purchases for attorneys
Provides support, troubleshooting, and repair for laptops and desktops
Assists with remote site access
Assists with Firm's audio visual set up requirements
Assists with offsite technology set ups as required
Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Manager/Supervisor
Supports all personnel adds, moves, and changes
Services, documents, and provides loaner equipment in accordance with Firm policies
Maintains accurate inventory records
Establishes and maintains effective working relationships with clients, attorneys, and business services professionals
Ensures the security of the Firms systems by understanding the risks and ensuring best practices are followed
Helps to maintain Firm policies and procedures in relation to computer technology
Provides basic induction training on technology systems, mobile device usage, and basic software usage
Provides software training based upon modules created by the global training department
Regular and reliable physical presence to [ex: manage others, meet with clients, use on-site equipment, trouble shoot hardware and software]
Provides a consistent and high level of customer service
Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others
Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis
Manages Firm resources responsibly
Complies with and understands Firm operation, policies, and procedures
Performs other related duties as assigned
Qualification
Required
Through working knowledge of Microsoft Office Suite, Citrix, PC and Mac Environments, eDocs DM, Blackberry and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac
Ability to apply logic, reasoning, analysis, and interpretation skills to resolve problems
Ability to maintain continuous concentration, alertness, and attention to detail
Basic understanding of hardware and software used for building security systems
Strong customer service skills
Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
Demonstrates effective interpersonal and communication skills, both verbally and in writing
Ability to handle multiple projects and shifting priorities
Ability to handle sensitive matters and maintain confidentiality
Ability to organize and prioritize work
Ability to work well in a demanding and fast-paced environment
Ability to work well independently as well as effectively within a team
Flexibility to travel
Flexibility to adjust hours and work the hours necessary to meet operating and business needs
High School diploma or equivalent
Minimum of three years of related work experience, inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications, hardware and software
Benefits
Competitive salaries and year-end discretionary bonuses.
Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
Generous paid time off.
Paid leave options, including parental.
In-classroom, remote, and on-demand learning and professional development opportunities.
Robust well-being classes and programs.
Opportunities to give back and make an impact in local communities.
Company
Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates
Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates delivers the highest quality advice and novel solutions to legal challenges, enabling clients to achieve their business goals.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Annemarie Crouch
Chief People Officer
Armando Gomez
Partner
Recent News
bloomberglaw.com
2026-01-06
Mergers & Acquisitions
2025-10-23
2025-10-20
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