WeVision LLC · 1 day ago
Incident Engineer
Irvine, CA
Full-time
Onsite
Entry, Mid Level
2+ years expWeVision LLC is seeking an Incident Engineer to support one of their largest clients by managing production incidents. The role involves collaborating with Incident Managers and client-side engineers to mitigate incidents efficiently while utilizing modern data processing and streaming technologies like Kafka.
AnalyticsArtificial Intelligence (AI)Big DataCloud Data ServicesCloud InfrastructureMobile AppsSoftware
Responsibilities
Act as a first-tier incident responder by promptly acknowledging alerts, analyzing incidents, and independently identifying accurate mitigation solutions
Investigate incidents using runbooks, knowledge bases, documentation, and self-driven research
Identify root causes, clearly document findings, and capture actionable learning points for team sharing
Communicate proactively with Incident Managers and client-side senior engineers or team leads
Escalate incidents as needed with thorough technical context and analysis
Work independently on incidents while maintaining strong attention to detail and accuracy
Effectively multitask across incidents, operational tickets, and project work in a fast-paced environment
Recognize recurring patterns and connect insights across multiple incidents
Continuously expand technical knowledge through documentation, runbooks, and online resources
Prepare and present demos or knowledge-sharing sessions based on learnings
Perform routine operational tasks such as cluster or machine maintenance and access or permission management
Qualification
Required
Associate degree in Computer Science, Information Systems, a related technical field, or equivalent practical experience
2 years of experience in technical support, operations, QA, software development, or related technical roles
Strong analytical, troubleshooting, and communication skills
Ability to learn new technologies quickly and work independently
Quick learner, self-sufficient in learning a broad array of topics in a short amount of time based on video trainings or documentations
Interested in diving into the technical fields utilizing extensive troubleshooting skills
Uplifting, empathetic and a marvelous team player
Growth-mindset and life-long learner
Preferred
Bachelor and above degree in a technical field or additional relevant practical experience
Hands-on experience supporting or troubleshooting distributed or streaming systems
Familiarity with Kafka or similar messaging platforms
Ability to work with multiple differing priorities in a fast-paced, constantly changing environment
Excellent communications, logical thinking and analytical skills
Multitasking acumen, resilient, and able to handle pressures
Experience with data streaming and processing technologies such as Kafka and ZooKeeper
Exposure to AWS infrastructure and cloud services
Experience with Databricks or other data warehousing platforms
Familiarity with Linux environments and command-line tools
Experience with scripting languages such as Bash, Python, or JSON
Exposure to Airflow, Kubernetes, containers, or similar orchestration technologies
Experience with monitoring, logging, or collaboration tools such as GitHub, Datadog, Grafana, Jira, or Confluence
Company
WeVision LLC
We bring you the most innovative technologies and dedicated talents to implement your vision.
11-50 employees
H1B Sponsorship
WeVision LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (3)
2022 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase