Frost · 12 hours ago
Compliance Manager - Consumer Complaints
San Antonio, TX
Full-time
Onsite
Senior Level
6+ years expFrost is a leading financial services company with over 150 years of experience, dedicated to fostering an environment that reflects its core values. The Compliance Manager - Consumer Complaints will oversee compliance risks, manage the complaint handling process, and lead a team of compliance advisors to ensure adherence to regulatory standards.
Banking
Responsibilities
Conduct regular assessments to identify and mitigate compliance risks across the organization
Develop, review, and update compliance policies and procedures to ensure alignment with current
Design and deliver compliance training programs to ensure employees understand and follow regulatory requirements
Oversee compliance monitoring and internal audits to identify issues and ensure adherence to policies
Manage the complaint handling process, ensuring timely investigation and resolution in compliance with regulations
Lead the investigation and resolution of compliance issues, ensuring corrective actions are implemented effectively
Provide regular reports to senior management on compliance activities, risks, and issue resolutions
Lead and manage a team of compliance advisors, providing strategic guidance, performance oversight, and ensuring consistent application of regulatory and policy requirements across business units
Exercise the usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations and terminations
Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes
Qualification
Required
Bachelor's degree in Compliance, Audit, Business, in a related field, or equivalent experience
6+ years of experience in compliance
Demonstrated ability to lead the entire risk mitigation life cycle for a line of business
Demonstrated experience identifying regulatory changes, their resulting impact to compliance controls, and implementing appropriate controls that effectively mitigate risk
Expert knowledge of current and emerging compliance risks, and regulatory, policy and procedure changes
Demonstrated ability to lead a team
Preferred
CRCM, CFIRS, or equivalent professional certification
Demonstrated ability to work with cross-functional teams
Benefits
Medical, dental, vision, long-term disability, and life insurance
401(k) matching
Generous holiday and paid time off schedule
Tuition reimbursement
Extensive health and wellness programs, including our Employee Assistance Program
Referral bonus program + more!
Company
Frost
Frost provides banking, investments, and insurance services to businesses and individuals throughout Texas.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Phillip Green
Chairman and Chief Executive Officer
Recent News
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