Hollis Cobb Associates · 13 hours ago
WFH Work Queues Collector
North Carolina, United States
Full-time
Onsite
Entry Level
1+ years expHollis Cobb Associates is a company specializing in collections within the healthcare sector. The Collector is responsible for maintaining work queues in the Electronic Health Record software and negotiating payment plans with consumers while adhering to various collection guidelines.
Financial Services
Responsibilities
Works accounts assigned to Hollis Cobb in EHR work queues
Professionally persuade patients to pay on current and/or past due medical debts
Overcome stalls and objections and suggest money sources for debt payment
Leave messages with consumers informing them of contact points via a mandated script
Update the customer record with new information, record the call result or disposition, as well as any relevant notes about the call via the menu or narrative section of the system
Complete or defer accounts in the work queues per guidelines
Adhere to the production standards set for the department and client
Other duties as assigned by manager
Qualification
Required
High school diploma is required
Strong organization and communication skills
Ability to use professional language and grammar
Understanding and fully complying with all federal and state laws and regulations (including HIPAA and FDCPA) with regard to FDCPA, state and local laws, collection policies and procedures
Intermediate to advanced Microsoft skills in Word and Excel
Strong multi-tasking skills and the ability to work in a fast-paced environment
Ability to compute math calculations using addition, subtraction, multiplication, division, and percentages
Strong telephone communication and negotiation abilities
Must have the ability to simultaneously talk and type
Ability to type minimum of 25 wpm
Preferred
1 year of relevant experience is preferred
Previous experience in customer service, sales, early-out or bad debt collections, or a related role is preferred
Previous Epic experience preferred
Company
Hollis Cobb Associates
Hollis Cobb Associates is an accounts receivable management company with offices in Atlanta, Chicago, and Jackson.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Greg Hocutt
President/CEO
Ken Rubin, CPA
Chief Financial Officer
Company data provided by crunchbase