Milestone Technologies, Inc. · 20 hours ago
Desktop Support Technician L1
Santa Clara, CA
Full-time
Onsite
New Grad, Entry Level
$25/hr - $25/hrMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology and infrastructure. The Desktop Support Technician L1 will provide IT Helpdesk and desktop support, including user account setup, system maintenance, and hardware/software troubleshooting.
Application Performance ManagementConsumer ElectronicsInformation Technology
Responsibilities
IT support services for all aspects of user account setup and maintenance, system patching, system imaging, break/fix on PC and Mac platforms, video conference equipment, printers, phone systems, and general IT hardware/software
Monitoring and maintaining computer systems, video conferencing, and networks within the office
Follow SOP documentation and escalate issues appropriately to higher-level staff
Manage individual workflow and maintain the current ticket queue via the Service Now ticketing system
Working closely with the IT support team in Amsterdam to learn and identify issues in the office
Mobile support: iOS, Android, Windows Mobile
Qualification
Required
Strong service-oriented mentality
Excellent communication/interpersonal skills, ability and willingness to learn and cross-train with other IT staff members required
Recent hands-on technical experience with Windows 10, G-suite, Exchange, Mac OSX (High Sierra, Sierra), Microsoft Active Directory, system imaging, PC and Apple hardware, and mobile
Basic networking knowledge
VPN, network connectivity including 11x, TCP/IP, DHCP
Recent experience with remote access and remote-control tools to support remote
Preferred
Service-Now, JAMFSCCM, CrashPlan, Zoom, Okta, and Ring Central
Company
Milestone Technologies, Inc.
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.
Founded in 1997
1001-5000 employees
H1B Sponsorship
Milestone Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (2)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$42.5MKey Investors
H.I.G. Capital
2022-12-13Acquired
2015-08-11Private Equity· $42.5M
Leadership Team
Sameer Kishore
President and Chief Executive Officer
Mayank K Agrawal
Chief Financial Officer
Recent News
2025-10-01
Company data provided by crunchbase