Squarespace · 5 hours ago
Senior Technical Writer
United States
Full-time
Remote
Mid, Senior Level
$66K/yr - $119K/yr
3+ years expSquarespace is a design-driven platform helping entrepreneurs build brands and businesses online. As a Senior Technical Writer, you'll create and improve help content for Squarespace products, ensuring accuracy and alignment with industry best practices while collaborating with cross-functional teams to enhance the customer experience.
Developer ToolsE-Commerce PlatformsPublishingSoftwareWeb Design
Responsibilities
Write and refine help guides about Squarespace products, explaining complex concepts and steps in clear and accessible language
Specialize in content focused on supporting service sellers, with areas like designing a storefront and managing transactions. You'll have the opportunity to expand into other focus areas
Optimize content based on data and analytics, industry best practices and trends, and internal feedback
Build relationships with stakeholders and SMEs in Product teams, Product Support, Product Marketing
Collaborate with cross-functional teams to deliver a seamless customer experience for our growing service seller customer base
Share your knowledge and industry experience, and give feedback to teammates through peer reviews and mentorship opportunities
Support company initiatives impacting customer success and business outcomes through help content strategy
Use AI technology as an assistive writing tool for human writers to make content development more efficient and consistent
Evolve the voice of Squarespace Customer Operations
Qualification
Required
3+ years creating help center/support content. A focus in eCommerce, web publishing, payment processing, marketing, or course creation is highly desirable
Experience building and executing content strategy for complex new product areas
Comfortable checking your ego at the door; open to feedback from multiple stakeholders to make content perfect
Drive to simplify and iterate
Experience using metrics to guide strategic, data-driven content decisions
Experience with help/documentation CMS, project management, and bug-tracking software (i.e Zendesk, Confluence, Jira, etc.)
Experience using GenAI tools in content development
Comfortable working in basic HTML
Preferred
Experience in frontline customer support is a plus
Benefits
A choice between medical plans with an option for 100% covered premiums including medical, dental, and vision
Supplemental Life and Disability Insurance plans
Health Savings Account with Squarespace funding
Fertility and adoption benefits
Headspace mindfulness app subscription
Global Employee Assistance Program
Retirement benefits with employer match
Flexible paid time off
12 weeks paid parental leave and family care leave
$100 per month remote Stipend
Education reimbursement
Employee donation match to community organizations
7 Global Employee Resource Groups (ERGs)
Company
Squarespace
Squarespace is a website building and hosting platform that helps users create websites without needing advanced technical skills.
1001-5000 employees
H1B Sponsorship
Squarespace has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (13)
2023 (11)
2022 (21)
2021 (36)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
$578.5MKey Investors
General AtlanticAccel,Index Ventures
2024-05-13Acquired
2023-11-15Post Ipo Secondary
2021-05-19IPO
Leadership Team
Anthony Casalena
Founder & CEO
Nathan Gooden
Chief Financial Officer
Recent News
2026-01-25
2026-01-07
Company data provided by crunchbase