Independent Software, Inc. · 14 hours ago
Hardware Technician, Level 2
Columbia, MD
Full-time
Onsite
Mid Level
4+ years expIndependent Software, Inc. is focused on collaboration, integrity, and innovation, seeking a Hardware Technician Level 2 to provide advanced IT field support. This role involves technical troubleshooting, hardware installations, and infrastructure maintenance to ensure reliable operation of enterprise hardware and connectivity infrastructure.
AnalyticsCloud ComputingCyber SecurityInformation TechnologyMachine LearningSecuritySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide Tier 2 and Tier 3 technical support for workstations, servers, printers, peripherals, teleconferencing equipment, and network infrastructure both remotely and on-site
Troubleshoot, repair, test, and maintain hardware systems to ensure optimal performance and reliability
Conduct site surveys to assess hardware configurations, infrastructure needs, and user requirements
Prepare documentation including diagrams, configuration updates, installation plans, and technical reports
Support hardware acquisition by analyzing requirements, preparing technical specifications, and coordinating installation schedules
Install, configure, and test hardware and cabling for network upgrades and infrastructure deployments
Build and install specialized interconnecting cables as required for unique integration needs
Train end users on proper hardware usage, maintenance, and troubleshooting best practices
Maintain fiber optic modems, multiplexers, Ethernet cabling, telephone systems, and related infrastructure
Utilize ticketing systems to document incidents, track resolutions, and maintain operational transparency
Provide timely support for end-user connectivity issues and technical inquiries
Collaborate with IT teams, vendors, and stakeholders to support projects and continuous improvement initiatives
Qualification
Required
Strong experience installing, troubleshooting, and repairing computer hardware, peripherals, and infrastructure equipment
Experience installing Windows operating systems, applications, antivirus software, and security patches
Ability to read and interpret technical manuals, schematics, and configuration documentation
Familiarity with Active Directory security policies and enterprise IT environments
Experience supporting end users remotely and on-site
Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Access
Strong analytical, troubleshooting, and problem-solving skills
Excellent written and verbal communication skills
Ability to work independently, manage priorities effectively, and support multiple locations
Experience with fiber optic connectivity, cabling, and telecommunications infrastructure preferred
High school diploma or GED required
Minimum of four (4) years of relevant IT support or hardware technician experience
Ability to travel within a 5–50 mile radius of Ft. Meade / Northern Virginia region
Must be able to drive a company vehicle as required
Ability to lift and move equipment up to 50 lbs
Availability for an 8-hour shift scheduled between 6:00 AM – 6:00 PM based on operational needs
Must possess an active TS SCI with appropriate Polygraph to be considered for this role
Preferred
Experience with fiber optic connectivity, cabling, and telecommunications infrastructure preferred
Security+ certification strongly preferred
Benefits
Competitive compensation
Generous benefits
Work-life balance
Company
Independent Software, Inc.
Independent Software supports our customers by providing next-generation cyber services, intelligence and all-source analytics, machine learning, and mission application development.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Rhonda Jansen
President and CEO
Company data provided by crunchbase