Everest Consultants, Inc. · 7 hours ago
IT Desktop Support Specialist
Redwood City, CA
Full-time
Onsite
Mid Level
$35/hr - $42/hr
4+ years expEverest Consultants, Inc. is seeking an IT Desktop Support Specialist to provide top-notch desktop support in their Redwood Shores office. The role involves troubleshooting hardware and software issues, supporting executives, and ensuring seamless operation of IT resources.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Strong understanding of PC client workstation hardware, operating systems, applications, printers, mobile devices, networking, Mac and Mac specific software, and Mac imaging
Strong application troubleshooting skills
Advanced Knowledge and understanding of video conferencing equipment and usage
Ability to clearly document processes with the intent to shift to desktop support teams and/or the Global Service Desk
Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware
Able to provide desktop support to VP and C level executives. Both locally and in a remote environment
Experience of having worked with Windows 11, Mac OS, iOS & Android mobile OS
Understanding of current hardware standards and future hardware releases
Knowledge of software such as: MS Office Suite, MS Visual Studio, Zoom, Oracle, OKTA, Adobe Suite, Cisco VPN, Cisco Telepresence Management Suite, Virtual Machines, Data Encryption, Python, Slack, etc
Knowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, JAMF Casper Suite/JAMF Pro, Windows Server 2012/2016
Use of remote support tools such as GoTo Assist
Strong hardware and software troubleshooting skills in a fast paced environment required
Knowledge of supporting large meetings/Zoom webinars and managing them
Qualification
Required
Bachelor's degree or professional training/certifications related to areas of responsibilities or equivalent work experience
4 years of experience in an IT Support role
Strong understanding of PC client workstation hardware, operating systems, applications, printers, mobile devices, networking, Mac and Mac specific software, and Mac imaging
Strong application troubleshooting skills
Advanced Knowledge and understanding of video conferencing equipment and usage
Ability to clearly document processes with the intent to shift to desktop support teams and/or the Global Service Desk
Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware
Able to provide desktop support to VP and C level executives. Both locally and in a remote environment
Experience of having worked with Windows 11, Mac OS, iOS & Android mobile OS
Understanding of current hardware standards and future hardware releases
Knowledge of software such as: MS Office Suite, MS Visual Studio, Zoom, Oracle, OKTA, Adobe Suite, Cisco VPN, Cisco Telepresence Management Suite, Virtual Machines, Data Encryption, Python, Slack, etc
Knowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, JAMF Casper Suite/JAMF Pro, Windows Server 2012/2016
Use of remote support tools such as GoTo Assist
Strong hardware and software troubleshooting skills in a fast paced environment required
Knowledge of supporting large meetings/Zoom webinars and managing them
Benefits
Medical
Dental
Vision insurance
Short-term disability
Life and AD&D insurance
401(k) retirement plan
Company
Everest Consultants, Inc.
Everest Consultants, Inc.
51-200 employees
H1B Sponsorship
Everest Consultants, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Sriram Edupuganti
CEO
Recent News
Company data provided by crunchbase