OnPoint Community Credit Union · 17 hours ago
Contact Center Representative
Clackamas, OR
Full-time
Hybrid
Entry Level
$22.25/hr - $22.25/hr
1+ years expOnPoint Community Credit Union is a not-for-profit financial institution that is member-owned. They are seeking a Contact Center Representative who will be the first line of communication with members, handling inquiries and providing exceptional customer service.
BankingConsultingFinancial ServicesInsurance
Responsibilities
Effectively communicates with members and colleagues on general and complex inquiries and skillfully use customer service skills to find resolutions and answers to inbound calls and emails. Identifies solutions leading to the retention and the building of member relationships while consistently maintaining a high level of customer service
Exceeds customer service standards while maintaining peer average call volume
Answer all inbound calls by welcoming callers in a polite, friendly and professional manner. Continue great customer service throughout the phone call by thanking caller by name, demonstrating interest and willingness to help, projecting energy in tone, being friendly and genuine and ensuring callers’ needs are fulfilled
Effectively handle high inbound call volume while representing Credit Union in a friendly and professional manner while providing exceptional customer service to Members
Answers questions, troubleshoots requests and brings appropriate resolution to account problems
Maintains knowledge of all products, services, and processes offered by the Credit Union to effectively build member relationships and provide superior customer service
Refers financial products and services and meet established referral goals set by Contact Center Manager
Understands the practices of various support departments and the overall impact on customer service and the work flow
Is knowledgeable of and adheres to established policies, procedures and processes and exercises appropriate approval authority
May assist in training new and existing employees, in conjunction with Contact Center management and the Training Department
May perform outbound calling to build member relationships
Perform other duties as assigned
Qualification
Required
High School Diploma or equivalent
Must have Saturday availability
Possesses excellent written and oral communication skills. Use language effectively to gather information and facilitate the exchange of thought and ideas. Expresses self clearly and logically
Possesses exceptional analytical skills and use of sound judgement. Is competent at applying logic to solve problems
Is proficient in arithmetic, ten-key and basic computer skills
Competently handles a variety of task simultaneously independently
Competently works under pressure, is skilled at calmly diffusing highly charged situations and works with a sense of urgency
Proficient at researching and analyzing information
Possesses strong interpersonal skills. Possesses excellent collaboration skills and uses positive communication techniques in order to effectively resolve conflict
Is a quick and thorough learner and competently applies newly learned information
Is quick to adopt and support frequent updates and changes
Must be detail oriented and skilled in data entry
Preferred
Preferred one year customer service experience
Preferred previous job duties in a CSR / Customer Service Representative titled position
Knowledge of financial institutions and bilingual skills a plus
Experience in the use of general math, experience with ten-key and basic computer skills
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
Work from home
Company
OnPoint Community Credit Union
Onpoint Community Credit Union deals with financial services such as saving accounts, loans, credit, retirement planning and insurance.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bob Harding
Chief Commercial Officer (CCO)
Damian Laviolette
Chief Information Officer (CIO)
Recent News
2025-08-14
2025-04-15
2025-02-05
Company data provided by crunchbase