UAMS - University of Arkansas for Medical Sciences · 20 hours ago
Technical Support Specialist - Field Operations
Little Rock
Full-time
Onsite
Mid, Senior Level
1+ years expThe University of Arkansas System Division of Agriculture is a statewide campus that provides leadership and coordination of computer and technology support services. The Technical Support Specialist - Field Operations oversees the reliable operation of hardware, software, and networks, while delivering high-quality customer service and training to faculty and staff across the state.
EducationHealth CareNon Profit
No H1B
Responsibilities
Provides leadership and coordination of computer and technology support services across the Division of Agriculture, including research stations, Extension offices, and administrative units statewide
Oversees and ensures the reliable operation of hardware, software, networks, and specialized research equipment
Manages end-user support operations; coordinates repairs and upgrades; and maintains comprehensive technical documentation
Delivers high-quality customer service and training to faculty, staff, and stakeholders, while also supervising and mentoring technical support staff
Serves as a primary contact for technical issues, implementing technology solutions to meet research and Extension needs
Ensures compliance with institutional and state policies, and researches emerging technologies to recommend improvements
Qualification
Required
Bachelor's degree in computer science, information technology, information systems, or a related field, plus one year of relevant computer support experience
Other job-related education and/or experience may be substituted for all or part of these requirements
Regular travel to experiment stations and remote locations across Arkansas is required
Preferred
Experience supporting research and specialized equipment in academic or agricultural settings
Experience supporting faculty and staff in higher education or research environments
Familiarity with cloud platforms, Active Directory/Azure AD, and endpoint management tools
Experience with network systems, security practices, and cloud/hybrid infrastructure
Proficiency in Microsoft Office and cross-platform troubleshooting (Windows, MacOS, Linux)
Strong customer service and training skills, with the ability to communicate effectively with technical and non-technical audiences
Company
UAMS - University of Arkansas for Medical Sciences
UAMS is the state’s only comprehensive academic health center, with colleges of Medicine, Nursing, Pharmacy, Health Professions and Public Health; a graduate school; a hospital; a northwest Arkansas regional campus; a statewide network of regional centers; and seven institutes: the Winthrop P.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$5.65MKey Investors
National Institute of Allergy and Infectious DiseasesNational Cancer Institute
2023-03-16Grant· $1M
2022-08-25Grant· $3.4M
2022-06-23Grant· $1.25M
Leadership Team
Amanda George
Vice Chancellor for Finance & Chief Financial Officer
Christina Clark
Chief Operating Officer
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